Service Delivery Manager – Brisbane

Charter Care Services is a premium values-based registered NDIS service provider. We prioritise working closely with our clients as we assist them to live their best lives possible in their own homes and communities.

Our teams provide support to NDIS participants across Brisbane and the Gold Coast 24/7 through individualized support service delivery including clinical and personal care, at home support, community participation, and innovative activities.

We work with a broad spectrum of disabilities including spinal injuries, high intensity support, and offer a range of SIL and SDA accommodation options.

Due to ongoing growth, we are now seeking an – Exceptional Service Delivery Manager who will lead our Brisbane teams.

This is a rare opportunity for you to shape your role and be generously rewarded on success when you showcase your considerable experience and skill across:

Client service: Everything is always about providing service - client-centric and within budget.

Managing Teams: Building loyal, skilled, and committed, multi-disciplinary teams with capacity and capability.

Operations: Identifying efficiencies across departments, leading in compliance and risk management improvements. Managing budgets, relationships and resources.

Industry knowledge: Nothing beats on the ground experience, combined with deep working knowledge of the contemporary Australian disability (NDIS) and aged care at home sectors.

Business Development: You will have success, know-how and be driven – to build and deliver the Charter Care Service vision and experience through innovative, thoughtful, and relevant marketing initiatives.

Mandatory requirements:

• Demonstrated skills and leadership experience within the NDIS sector. (min 5 years)
• Experience implementing and reporting on Behaviour Support Plans
• Blue & Yellow cards
• National Police Check (within six months)
• Full, clean, Driver’s License & access to a reliable vehicle
• Relevant tertiary qualifications

If successful, you can expect to negotiate a generous salary package including tools of trade.