Start a rewarding career within the Third Party Care team at Youi as a Recoveries Consultant. This role is all about action, negotiation, and technical learning. This opportunity offers unique responsibilities and the chance to develop valuable skills in a dynamic environment. You will take ownership of tasks, gain technical skills in the claims process, tackle challenges, and find mutually beneficial outcomes for all parties involved.

The role

• Onsite and full time, with no weekend work required
• Mitigate costs and negotiate with other insurance companies on behalf Youi
• Liaise with customers and insurers at various stages of the claims process
• Collect information, assess liability, and apply road rules and relevant laws for the best outcome
• Build relationships with clients and Third Parties throughout the claims lifecycle
• Meet weekly and fortnightly performance benchmarks to drive results

About you

• A passion for delivering exceptional customer experiences
• Excellent negotiation and communication skills, with confidence in conflict resolution
• Strong time management skills
• A team player mindset, with a willingness to learn
• Knowledge of the insurance claims process is advantageous but not essential
• Previous experience in debt collection, paralegal work, or insurance is highly regarded

Don't tick all the boxes? No worries!

We understand many skills are transferable and each Youi journey is unique as you are, so we encourage you to apply.

About Youi

At Youi, we like to do things differently. We challenge the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our exceptional customer service, which is a result of the kinds of people we employ. Our Claims team thrives on challenges, celebrates successes, and values collaboration. We value individuals who are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team.

What we offer

• Permanent position with competitive salary + incentive component
• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• End of trip facilities
• Casual dress code

This role promise a rewarding career path, a supportive team environment, and the opportunity to make a real impact on our client's experience. Apply now to start an exciting career with the Third Party Care team at Youi, where we are redefining insurance, making it more you-shaped!