At Youi Claims Lodgements, we're all about nurturing talent and fostering growth. We believe in the potential of our team members and offer a platform for your ongoing success. As we continue to push boundaries and innovate, we're on the lookout for exceptional individuals to help shape a trailblazing future.

What makes this role special is that you'll be the frontline support for our clients during their most critical moments. Being empathetic and understanding isn't just important, it's essential. Aligned with our company values of delivering awesome service and being passionately committed, this role requires a genuine dedication to providing comfort and assistance when our clients need it most.

The role

• Onsite and full time, with no insurance experience required as full paid training provided
• Be the first point of contact for customers reaching out to us after an insured event
• Assist customers during their crucial moments by smoothly initiating their claims process
• Find win-win solutions for both our clients and Youi, efficiently troubleshooting any issues
• Act as a direct link between customers and service providers, ensuring seamless communication
• Use your customer service skills to create a positive and memorable claims experience for Youi customers

About you

• A strong background in customer service and a genuine desire to assist customers
• Excellent communication skills to engage effectively with customers and service providers
• Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions.
• Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods
• Empathy and patience to provide emotional support and guidance to customers during stressful situations.

Don't tick every box? No worries!

We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply as you may be just what we're looking for!

About Youi

At Youi, we pride ourselves on doing things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. Our awesome customer service sets us apart, and that's all thanks to the incredible people we employ. We value great personalities, authenticity, and hard work.

What we offer

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• End of trip facilities
• Casual dress code

Our commitment to being a fantastic company to work for and providing top-notch service to our clients drives our success. Apply today and be a part of our success story as a Claims Lodgements Representative at Youi!