About Us:

Informatech are a Canberra based ICT consultancy, specialising in Testing, Infrastructure, Project Delivery and Cyber Security, with over 200 staff currently and growing rapidly. Our team of skilled professionals excels in challenging environments, guided by our core values of reliability, integrity, authenticity, and excellence. Our recent achievements include winning the ACT Outstanding Growth Award at the 2024 Telstra Best of Business Awards, and ranking for a third consecutive year on the AFR's Fast 100 list, highlighting our consistent growth and success.

Length of Contract: to 30 June with possible extension options

Clearance Required: Minimum Baseline - Mandatory

Location: Canberra

About the Project:
The successful candidate will play a key role in supporting the buyer's ScienceLAN End Point Refresh Deployment and Citrix build and implementation projects. This includes writing technical documentation, developing Standard Operating Procedures (SOPs), and supporting the transition of technology implementations across Infrastructure Services, Networks, Data Centre, and Cloud.

Key Responsibilities:

• Create, review, and maintain high-quality technical documentation, including Standard Operating Procedures (SOPs), design documents, and service transition materials.
• Ensure all documentation meets organisational standards and aligns with project objectives.
• Clean up and refine existing technical documentation across the environment.

• Review and validate technical designs, user guides, and system documentation.
• Collaborate with technical teams to ensure accuracy and completeness of documentation.
• Identify gaps and inconsistencies in current documentation and address them effectively.

• Work closely with SMEs (Subject Matter Experts) to capture complex technical processes and translate them into clear, user-friendly documentation.
• Provide technical writing support for the Citrix build and implementation, including upgrades and desktop application support.
• Assist end users by answering questions and providing guidance during system retesting and redeployment phases.

• Upload, manage, and maintain technical documentation within ServiceNow and SharePoint Records Management.
• Ensure compliance with records management policies and maintain version control for all technical documents.

• Review and document existing systems, processes, and workflows to facilitate better understanding and operational efficiency.
• Support the development of transition-to-service documentation for new ScienceLAN technology implementations.

1. Documentation Development and Management:
2. Technical Review and Quality Assurance:
3. Collaboration and Stakeholder Engagement:
4. Document Control and Management Systems:
5. System and Process Analysis:

Skills and Experience:

• Proven experience as a Technical Writer within large-scale ICT environments, preferably within government or Defence sectors.
• Strong ability to develop technical documentation, SOPs, and service transition materials.
• Experience working with ServiceNow, SharePoint or similar systems for document management.
• Excellent written and verbal communication skills with the ability to convey complex technical information to both technical and non-technical audiences.
• Ability to work independently and collaboratively with cross-functional teams.

Benefits and Perks of working for Informatech

• Permanent and Contracting options available
• Professional Development Support – formalised training and education budgets written into your contract + training leave accrued as a formal entitlement (for perm employees)
• Health & Wellbeing Kit - a $500/year allowance for you to spent on physical and/or mental health and wellbeing - gym membership, massages, bikes - whatever you want!
• Bi-Annual Social Events including a big end of year function.
• Security Clearance Maintenance and upgrades
• Supportive Management Team

If you are interested, we encourage you to apply! We will assess each application.