
Customer Finance Coordinator
RESINC Solar
Posted 22 days ago
Join a Leading Renewable Energy Company!
Since 2016, RESINC Solar has built its reputation as one of Australia’s top-rated solar companies by delivering exceptional pre- and post-installation customer support. We are a fast-growing, innovative company committed to making renewable energy accessible and seamless for customers across the East Coast.
We are seeking a Customer Finance Coordinator to join our team. This role is ideal for someone with impeccable communication skills, who feels confident speaking on the phone and assisting customers while managing finance-related processes.
We are looking for a candidate with proven experience working from home or the ability to work autonomously in a self-managed role. The ability to stay productive, meet deadlines, and deliver high-quality customer service without direct in-person supervision is essential.
What You’ll Be Doing
Customer Communication & Finance Liaison (Primary Focus)
- Engage confidently with customers over the phone to assist with finance applications, payments, and general enquiries.
- Act as the key liaison between customers, finance brokers, and internal teams to ensure smooth application processing.
- Provide timely updates on finance applications and assist customers with completing necessary documentation.
- Handle customer queries regarding invoices, payments, and finance options professionally and efficiently.
Invoicing & Payment Management
- Generate accurate customer invoices and maintain records in Zoho CRM.
- Follow up on outstanding payments and resolve discrepancies in a professional and proactive manner.
- Ensure timely payment collection to maintain strong company cash flow.
Finance Retention & Solutions
- Assist customers whose finance applications have been declined by providing alternative finance solutions.
- Work closely with finance brokers to guide customers through the application process and finalise approvals.
Collaboration & Administrative Support
- Work closely with sales and finance teams to manage customer finance applications and track outstanding invoices.
- Support finance-related administration, data entry, and financial record management.
What We’re Looking For
- Impeccable communication skills – You must feel confident speaking on the phone, building rapport with customers, and assisting with finance-related queries.
- Previous experience in finance administration, accounts receivable, or customer service in a finance-related role.
- Strong organisational skills and data management proficiency, with experience using CRMs (Zoho preferred).
- Proven ability to work autonomously in a remote or self-managed role – You must be highly motivated and able to work efficiently without direct supervision.
- A solutions-focused, problem-solving mindset, with the ability to manage multiple tasks in a fast-paced environment.
- Experience in the solar or renewable energy industry is a bonus but not essential.
What We Offer
- Remote Work Opportunity – Work from home with full support and the tools needed to succeed.
- Competitive Salary – Earn between $60,000 – $70,000 per year, with growth opportunities.
- Career Development – One-on-one coaching, professional development, and ongoing training.
- Supportive & Collaborative Team – Be part of a dynamic and customer-focused organisation.
- Meaningful Work – Play a key role in helping customers transition to renewable energy while ensuring smooth financial processes.
Tools for Success
- Automated Dashboards & Reports – Track performance and identify areas for improvement.
- Real-Time Feedback & Coaching – Improve your workflows and increase efficiency.
- Structured Support & Training – Access ongoing guidance to ensure success in your role.
Ready to Join Us?
If you are a customer-focused professional with finance administration experience, impeccable communication skills, and confidence in phone-based customer service, we’d love to hear from you!
Apply Now by submitting your resume and cover letter.
About RESINC Solar
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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