Join a Leading Renewable Energy Company!

Since 2016, RESINC Solar has built its reputation as one of Australia’s top-rated solar companies by delivering exceptional pre- and post-installation customer support. We are a fast-growing, innovative company committed to making renewable energy accessible and seamless for customers across the East Coast.

We are seeking a Customer Finance Coordinator to join our team. This role is ideal for someone with impeccable communication skills, who feels confident speaking on the phone and assisting customers while managing finance-related processes.

We are looking for a candidate with proven experience working from home or the ability to work autonomously in a self-managed role. The ability to stay productive, meet deadlines, and deliver high-quality customer service without direct in-person supervision is essential.

What You’ll Be Doing

Customer Communication & Finance Liaison (Primary Focus)

• Engage confidently with customers over the phone to assist with finance applications, payments, and general enquiries.
• Act as the key liaison between customers, finance brokers, and internal teams to ensure smooth application processing.
• Provide timely updates on finance applications and assist customers with completing necessary documentation.
• Handle customer queries regarding invoices, payments, and finance options professionally and efficiently.

Invoicing & Payment Management

• Generate accurate customer invoices and maintain records in Zoho CRM.
• Follow up on outstanding payments and resolve discrepancies in a professional and proactive manner.
• Ensure timely payment collection to maintain strong company cash flow.

Finance Retention & Solutions

• Assist customers whose finance applications have been declined by providing alternative finance solutions.
• Work closely with finance brokers to guide customers through the application process and finalise approvals.

Collaboration & Administrative Support

• Work closely with sales and finance teams to manage customer finance applications and track outstanding invoices.
• Support finance-related administration, data entry, and financial record management.

What We’re Looking For

• Impeccable communication skills – You must feel confident speaking on the phone, building rapport with customers, and assisting with finance-related queries.
• Previous experience in finance administration, accounts receivable, or customer service in a finance-related role.
• Strong organisational skills and data management proficiency, with experience using CRMs (Zoho preferred).
• Proven ability to work autonomously in a remote or self-managed role – You must be highly motivated and able to work efficiently without direct supervision.
• A solutions-focused, problem-solving mindset, with the ability to manage multiple tasks in a fast-paced environment.
• Experience in the solar or renewable energy industry is a bonus but not essential.

What We Offer

• Remote Work Opportunity – Work from home with full support and the tools needed to succeed.
• Competitive Salary – Earn between $60,000 – $70,000 per year, with growth opportunities.
• Career Development – One-on-one coaching, professional development, and ongoing training.
• Supportive & Collaborative Team – Be part of a dynamic and customer-focused organisation.
• Meaningful Work – Play a key role in helping customers transition to renewable energy while ensuring smooth financial processes.

Tools for Success

• Automated Dashboards & Reports – Track performance and identify areas for improvement.
• Real-Time Feedback & Coaching – Improve your workflows and increase efficiency.
• Structured Support & Training – Access ongoing guidance to ensure success in your role.

Ready to Join Us?

If you are a customer-focused professional with finance administration experience, impeccable communication skills, and confidence in phone-based customer service, we’d love to hear from you!

Apply Now by submitting your resume and cover letter.