Continuing, full time appointment
Professional Level 4/5 Salary - $67,800 to $84,914 pa
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

Utilise your customer service skills to provide front-line customer service support at the Charles Darwin University (CDU) Casuarina Campus.

About the Position

As a Student Advisor, you will provide front-line customer service within the Future Students and Admissions Team, proactively engaging with prospective and current students through phone calls, emails, and other enquiry channels. You will offer clear and supportive guidance, helping students navigate the application and enrolment process and take the next step in their education journey.

This role requires strong verbal and written communication skills, the ability to build relationships with a diverse range of students, and a customer-centric mindset that ensures every interaction is personalised, informative, and solution-oriented.

You will play a key role in outbound communication campaigns, helping to nurture prospective student leads and provide end-to-end support. You will also contribute to enhancing outreach strategies, identifying opportunities to improve student engagement, and streamlining processes to maximise campaign effectiveness.

In addition, you will have the opportunity to support the Admissions Team in assessing and processing applications, working to provide a seamless experience for applicants.

About You

To be successful, you will require:

• Completion of Year 12 and/ or Certificate IV in a nationally accredited Qualification or an equivalent combination of relevant experience and education or training.
• Excellent verbal and written communication skills, with the ability to confidently engage with students over the phone and through email, providing clear and professional responses, and convey complex information in an accessible way.
• Experience working in a customer service team, preferably within the education sector, working collaboratively to deliver high-quality support to a diverse range of clients.
• Proven commitment to delivering outstanding customer service to both internal and external clients.
• Demonstrated Knowledge of regulatory requirements in a dual-sector university customer service environment.
• A proactive and adaptable approach, with a commitment to identifying opportunities for process improvement, ideally in a contact centre or student engagement environment.

To view the full position description please click the apply link to be directed to the vacancy on our CDU job site and then click on job attachments.

Remuneration

Appointment to this role will be at Professional level 4/5. The base salary will be in the range of $67,800 to $84,914 per annum. The total remuneration package will be in the range of $79,326 to $99,349 per annum including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory
• 17% superannuation
• Up to six weeks of paid annual leave
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply

All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Georgina Sudjio on 08 8946 6442 or email [email protected]

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 7154 or email [email protected].

Diversity and Inclusion

At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: (Sunday, 9 March 2025)