This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities! This organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a positive team environment, employees are valued and recognised for their efforts and commitment.

As a Claims Consultant, your main responsibility will be to manage property claims from start to finish. You will engage with customers through high-volume phone calls and help them navigate through their claims process. This role requires a high level of empathy and the ability to handle stressful situations, ensuring that customers receive support when they need it most.

Key Responsibilities

• Manage claims process end to end
• Respond to a high number of calls
• Provide a high level of customer service for claims involving major losses such as homes, fires, floods
• Provide clear communication to address and resolve complex claims issues
• Review and decide on claims, following company policy and procedure
• Maintain a composed demeanor when managing high-pressure situations
• Resolve conflicts and objections with empathy

What We're Looking for in You

• Excellent work ethic and a team player
• You care deeply about providing excellent service and making a real difference in customers' experiences
• Excellent computer skills
• Thrive in a fast paced environment
• Positive and resilient, focused on delivering the best possible results

Benefits

• Excellent team culture, social events and supportive management
• $39.20 per hour + Superannuation
• Ongoing support to help you succeed in your new role and grow your career
• Enjoy the convenience of working in the heart of the CBD close to all public transport
• Full-time hours, business hours M-F
• A 12-month assignment with potential for future opportunities

How to Apply:

If you're interested in this exciting opportunity, please submit your application or contact Sarah-Jane Turner or Emily Bridgland at sarahjane.turner@randstad.com.au or emily.bridgland@randstad.com.au for a confidential discussion

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.