Job Summary

Gem Realty is a boutique real estate group headquartered in Melbourne, with branch offices in Chandigarh, India, and Ho Chi Minh City, Vietnam. Guided by our core value of Real People, Real Property, we are dedicated to delivering exceptional service and integrity to our clients.

Our property management division is built on a strong team culture, where collaboration and loyalty are highly valued. Our property managers work primarily from the office, with a highly capable leasing and admin team handling inspections and routine administrative tasks. This ensures our PMs can focus on strategic management, client relationships, and problem-solving while receiving full support from the team.

We are looking for an experienced Senior Property Manager to take ownership of an established rental portfolio. This role is ideal for a highly skilled professional with a strong team-oriented mindset, outstanding client relationship skills, and a proactive approach to delivering excellence.

About the Role

This is an exceptional opportunity for an experienced Senior Property Manager who thrives in a well-supported, team-focused environment. You will assume full responsibility for a premium portfolio, ensuring top-tier property management services and maintaining strong relationships with landlords and tenants.

With a dedicated leasing and admin team managing open inspections, routine inspections, condition reports, and key administrative tasks, our property managers benefit from a streamlined workflow and structured support. Our strong office presence fosters teamwork and knowledge-sharing, ensuring you always have expert guidance and assistance when needed.

Key Responsibilities:

• Manage a high-end portfolio of rental properties ensuring optimal performance and client satisfaction
• Foster and maintain strong relationships with rental providers and renters, addressing their concerns and providing exceptional service
• Ensure compliance with the Residential Tenancies Act and strong in VCAT hearings when required, demonstrate expertise in rental provider & renter relations
• Identify opportunities for portfolio growth and provide landlords with market insights and pricing strategies

Skills & Experience:

• Bilingualism in Mandarin
• Minimum 3 years of experience in property management with a proven track record in managing diverse portfolios
• Prior experience managing CBD or high-rise apartment properties is highly preferred
• In-depth knowledge of the Residential Tenancies Act
• VCAT cases expertise skill set is essential
• Excellent teamwork, coordination and problem-solving skills
• Strong English verbal and written communication skills
• Proficiency with Property Tree or similar property management software
• Current Agent’s Representative Certificate
• Valid driver’s license and reliable car (for special cases)

Why Join Us?

• Work in a professional, structured office environment with a strong, experienced team supporting you
• Be part of a company that values loyalty, teamwork, and continuous professional growth
• Focus on strategic property management without being overwhelmed by routine tasks
• Take ownership of a prestigious CBD apartment portfolio
• Enjoy work-life balance with no weekend work

If you have the experience and drive to excel in a senior property management role, apply now and become a key part of Gem Realty’s success!

Please send your covering letter and resume to Nathan via email: [email protected] or simply just click APPLY!