About The Team

Information Technology Services is a critical partner in delivering innovative technology leadership and delivery excellence in advancing the University's strategic goals. Out teams provide key services across:

• IT Planning and Governance
• Solutions Delivery
• IT Operations

In support for the University Strategic Plan and Future Horizon, IT Services seeks to drive the transformation of a truly innovative digital technology experience in creating a vibrant campus for business, industry, start-ups, health sectors, local and global investors, researchers, students, alumni and the broader community to come together to learn, innovate and collaborate.

Your New Role!

The Standard Operating Environment (SOE) Engineer is responsible for managing, maintaining and deploying application packaging and deployment services across the University's end-user managed computing environment.

Your key responsibilities will include -

• Managing and maintaining End User Computing SOE.
• Oversee regular testing and maintenance of patches and support packages for the SOE ensuring currency of SOE components on all managed devices.
• Maintain and support Group Policy configuration.
• Resolve routine, ad-hoc & complex enquiries related to SOE services.

Please refer to the Position Description for further details.

What We Offer You!

This Continuous | Full Time (37.5 hours per week) attracts a remuneration of $95,000 - $105,000 plus 17% employer superannuation contributions.

You'll join a dynamic and talented team where diversity and innovation thrive. Our Bronze- tier status in the Australian Workplace Equality Index reflects our commitment to LGBTIQA+ inclusion, equity and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Periodic salary increases between 1 July 2025 to 1 July 2026 totalling a 6% increase!
• Flexible work arrangements
• Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
• Indigenous Language Allowance
• Salary packaging options - such as purchasing leave, gym membership, car parking permit
• Employee Assistance Program
• On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our benefits and services page!

Join us!

Please apply online via the Apply Now button, along with submitting the following documents to support your application -

• Your most recent resume (CV)
• A Cover Letter, that includes a statement addressing the selection criteria.

Please note only applications with all the above documents included will be considered.

Selection Criteria:

• Relevant tertiary qualification in computing or related field or an equivalent combination of relevant experience and/or education/training.
• Demonstrated experience in SOE application packaging and support, maintenance and implementation for Windows 10, MacOS and Office 365.
• Advanced working knowledge of Microsoft Windows family of End User Computing Operating Systems and applications.
• Strong experience administering Active Directory and Group Policy.
• Strong experience with enterprise deployment and management tools (I.e. SCCM).
• Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes.
• Excellent documentation skills, for user training and technical documents.
• Experience in Application packaging and deployment methodologies (Microsoft AppV, MSI, Windows Installer).
• Demonstrated experience with Scripting tools (Powershell, VBScript preferred).
• Advanced software, hardware and environmental troubleshooting ability.
• Demonstrated commitment to customer service and a professional approach to providing technical support and advice.
• Demonstrated sound and interpersonal skills to enable effective communication and positive relationships with customers, colleagues and service providers.
• Ability to work with limited supervision and as part of a team to manage workload and priorities.
• Using and contributing to the ongoing development of a comprehensive knowledgebase of support and self-help information

Please note, the successful candidate will be required to undertake a criminal record check in accordance with the University's Employee Background Checks Procedure.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.

Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Contact Us

For enquiries about the opportunity on offer please reach out to Mr. Glen Ruane, Manager Campus Technology and quote JR103400 as the reference.

Applications Close on 16/03/2025 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.