IT Support Officer
BBC Painting
Brisbane QLD
Full time
$65,000-$85,000

About Us: Indisputably one of Australia's biggest Commercial Painting businesses. This is a growing business with a professional team.

Locations: Brisbane, Sydney, Melbourne, Adelaide.

The Role: An exciting opportunity has arisen for a Level 1/2, IT Support Officer to join our team. This role will involve providing up Level 1 & 2 IT support to all our staff nationally and remotely. The successful candidate will also have the opportunity to expand their skillset by learning the role of Estimator within the business.

Responsibilities:

• Provide technical assistance in person and via phone, email, and remote support tools.
• Diagnose and resolve Level 1 & 2 technical issues related to hardware, software, networking, and other IT systems.
• Escalate complex issues to external higher-level support when necessary.
• Monitor Infrastructure, Network and Systems
• Manage and Document maintenance
• On-board new users and maintaining user accounts across all systems
• Supporting desktop/laptop and tablet hardware, printers and mobile devices.
• Manage the company’s social media accounts, website and internal marketing.
• Estimating: Learn to understand architectural plans, finishes schedules, scope of works, measuring projects using estimating software and preparation of Bill of Quantities (BOQs) for our Business Development Managers.

Requirements for the position:

• Tertiary qualifications in Information Technology, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in an IT support role
• Strong knowledge of Windows operating systems, Microsoft Office 365 and common IT hardware and software.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment.
• Free parking on-site.
• Team lunches and social activities.

How to Apply:

Apply by sending your resume to [email protected]