Our client is one of Victoria’s largest and most reputable multi-residential home builders, with an extensive display home network and service coverage across much of eastern Australia. Renowned for consistently upholding core commitments to clients, including value, quality, and exceptional customer service, they remain dedicated to designing homes that meet the diverse needs of their clients. With clients at the heart of their operations, they continuously innovate their home designs to offer a stunning range of options.
Internally, their success is driven by a culture of service excellence. From sales consultants to head office staff and trade contractors, every member of the Coral Homes team is focused on delivering a rewarding experience for each client. They are committed to recruiting and nurturing talented, passionate individuals as the foundation of future growth and success.

As part of their continued commitment to service excellence and in response to the growing demands of the business, they are looking to expand the Melbourne team with an additional Service and Warranty Coordinator.
About the Role: This newly created position, within the Service and Warranty team, will work closely with on-site officers to provide outstanding support and service to all clients in your assigned portfolio. Key responsibilities include:

• Delivering personalized, exceptional service to clients while adhering to Service and Warranty processes and procedures
• Coordinating and scheduling Service & Warranty works with clients, staff, suppliers, and trades
• Managing the Service and Warranty Officer diaries
• Liaising with Service and Warranty Officers and trades to ensure inspections and works are carried out efficiently and to the required standard
• Following up with clients to confirm satisfaction with completed works and addressing any further queries
• Handling customer inquiries and escalating issues to the Service and Warranty Manager when needed
• Attending regular workflow meetings to update the Service and Warranty Manager on the status of all Service and Warranty jobs, as well as other relevant team meetings as required

The Successful Applicant Will Have:

• Exceptional customer service skills, with strong verbal and written communication abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other data programs
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• The ability to work autonomously
• Relevant experience in a similar role within residential building
• Experience in planning and scheduling works
• A commitment to maintaining the company’s high standards of work

Enjoy a high-quality work environment, a collaborative team culture, and abundant opportunities for learning and growth.

How to Apply: If you believe this opportunity is a great fit for you, please submit your resume by clicking "APPLY" or contact Peter directly for more information:

Peter
0403 062 649
[email protected]