1. Invoicing & Financial Administration

• Prepare, issue, and track invoices in a timely manner.
• Verify invoice accuracy and ensure all necessary documentation is included.
• Follow up on outstanding payments and assist with collections as needed.
• Maintain accurate financial records and assist in reconciliation processes.

2. Client Updates & Communication

• Serve as the primary point of contact for client inquiries and updates.
• Provide regular updates to clients regarding job progress and expected completion dates.
• Address client concerns promptly and escalate issues when necessary.
• Maintain a professional and friendly relationship with clients through phone, email, and in-person interactions.

3. Job Completion Updates

• Track job progress and ensure updates are communicated to relevant stakeholders.
• Coordinate with internal teams to confirm job completion and relay final details to clients.
• Ensure all required documentation, reports, and confirmations are sent upon job completion.

4. Customer Satisfaction & Follow-ups

• Conduct follow-ups with clients to ensure satisfaction with completed work.
• Address any post-service concerns and escalate unresolved issues to management.
• Gather client feedback and assist in improving service delivery.
• Maintain a database of client interactions and satisfaction reports.

Qualifications & Skills:

• Proven experience in an administrative, office assistant, or customer service role.
• Strong knowledge of invoicing and financial documentation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and invoicing software.
• High level of accuracy, organization, and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Strong interpersonal skills and a customer-focused approach.

Preferred Qualifications:

• Experience with accounting or invoicing software Xero, simpro and servicem8
• Background in client relations or customer service.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary
• Paid time off and holidays
• Professional development opportunities
• Friendly and supportive work environment

If you are an organized and customer-focused professional looking for a rewarding role, we encourage you to apply!

Trainees also encouraged to apply.

How to Apply:
Send your resume and a cover letter to [email protected]