From emergency safes to the reconstruction of factories, commercial and retail buildings, residential properties, strata complexes, rural farms, sheds, and other structures damaged by fires, floods, impacts, and natural disasters such as cyclones. MLB can handle it all!

Due to unprecedented growth and evident success throughout the business, we are now seeking a motivated candidate that can deliver quality, efficient and personable service to our valuable clients and boost the reputation of our well-known brand.

Do you…

• Reside in the Perth Metro area?
• Have previous general administration experience?
• Want to join a great team culture?

The please hit the apply button (general admin experience required with all training provided)!

The role of Administration Support contributes to MLB's success by assisting with many critical aspects of claims assigned to MLB by our diverse clientele across Western Australia. These tasks are divided into many areas, which are detailed below but are not exhaustive. The role includes providing job administration, assistance to clients and their insured, and assisting Building Managers on all jobs and repairs through to completion.

Any administration role relies heavily on time management and prioritising workload correctly, however, KPI’s are MLB’s foremost priority.

Job Description:

• Track, analyse and ensure compliance with MLB key performance indicators [KPI] for role requirements and assigned building team
• Provide administrative support to Admin Managers and Senior Management as requested, including various ad-hoc and clerical tasks
• Ensure new claims are lodged, contacted and booked within client KPI and triaged appropriately for specialist and make safe requirements
• Administration of jobs in MLB software, ensuring job records are up to date, documents are maintained and categorised appropriately, statuses are correct, and continuing communication with all relevant parties is recorded
• Job and subcontractor invoicing is reviewed, monitored, and authorised in line with delegated authorities
• Handling incoming phone queries, directing clients/insureds, when necessary, within the established guidelines
• High level communication to update clients on job progression, maintaining contact with relevant parties and respond to any queries in a timely manner (inclusive of ensuring client portals are updated and reflect accurate progression throughout claims)
• Promptly notify appropriate management personnel for escalations/concerns raised
• Monitor external businesses to source local contractors to assist with MLB repair volume and improvement opportunities