Who will you be working with?
Our client is a dynamic, technology-focused insurance brokerage startup who has experienced exceptional growth in their first few months of operating. With a strong, diverse management team bringing over 70 years of industry experience, they are poised for rapid growth and are seeking an experienced Claims Manager to lead their claims division.

This is a key role within the business, responsible for managing a diverse portfolio of commercial claims across multiple industries. Our client is looking for a Claims Manager with 5+ years of experience, ideally from a broking environment, though insurer backgrounds will also be considered.

What are the benefits?

• Opportunity to work in a collaborative and innovative environment
• Be part of a team that leverages cutting-edge technology to provide efficient and effective solutions
• Progression based on performance, with the opportunity to grow a team
• Access to support resources
• Modern and vibrant office environment

What will you be doing?

• Handle a broad range of commercial claims from lodgement to resolution, ensuring clients receive timely and effective support.
• Act as a trusted advisor, guiding clients through the claims process and negotiating favourable outcomes.
• Work closely with insurers and underwriters to ensure fair settlements and proactive claims handling.
• Develop and enhance internal claims processes to improve efficiency and client experience.
• Identify potential risk exposures for clients and provide strategic claims advice to mitigate future issues.
• Work closely with the broking team to ensure seamless claims support and maintain strong client relationships.

What do you need?

• 5+ years of claims management experience in a broking or insurer environment (broking preferred).
• Strong understanding of commercial and domestic insurance claims, including financial lines, professional indemnity, property, and liability.
• Excellent negotiation skills and experience dealing with insurers, underwriters, and clients.
• A client-first mindset with the ability to provide clear, professional advice.
• Strong problem-solving skills with the ability to manage complex claims.

For a confidential discussion about this opportunity, please call Sarah Frank on 0412 905 729 or send your application to [email protected]

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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