Medical Receptionist for Specialist Practice - Paediatrics

Melbourne Paediatric and Allergy Centre

About Melbourne Paediatric and Allergy Centre – MPAC

MPAC is a specialist medical practice that provides the highest level of quality care to families with paediatric and allergy concerns. At MPAC we see patients from birth through their teenage years.

Our Culture

Our practice is focussed on an exceptional level of customer service, a solution focus and ensuring outstanding results.

The Medical Receptionist Role

You are the first experience for patients attending the clinic and will be a key part of the exceptional service delivery that the practice provides. You will be the welcoming face greeting families when they arrive or the friendly voice on the other end of the telephone.

While ensuring our families are well looked after, you will also be looking after the back office. This includes managing the patient waitlist, keeping systems up to date, communicating with relevant stakeholders and making sure the centre operations run smoothly.

You will make sure all appointments are booked and any cancellations are filled.

Skills/Experience

You have:

• Excellent communication skills across all modes
• A positive and optimistic disposition
• Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences
• The ability to control situations, being assertive when needed while maintaining a pleasant disposition throughout
• An awareness to recognise times where you need to show empathy, understanding and care
• Advanced computer skills including word processing, management of spreadsheets, and database applications
• A warm, bright, and friendly positive attitude
• Deep respect for patient and practice confidentiality
• Exceptional attention to detail
• Excellent organisational and time management skills
• An ability to work independently, with limited supervision
• The ability to embrace the challenge of unfamiliar tasks and unique situations
• A focus on solutions, are results-driven and a quick thinker
• Experience with Zedmed practice management software (desirable but not essential)

Employment Benefits

• Competitive package
• Great work environment
• Part-time hours
• Work with a recognised expert in his field

Applications

As part of your application, please provide 3 referees

Please also record short video responses to the following questions (up to a few minutes per question) and upload them to [email protected]

1. What do you know about MPAC and what attracts you to this role?

2. What makes you great for this role?

3. Tell us about a time you had to deal with a difficult person or customer in the workplace . What occurred? How did you deal with the situation? What was the outcome?

4. Describe a time you were asked to complete a task that you were completely unfamiliar with. How did you go about completing this? What was the outcome?

Applications close end 3 March 2025