Looking for a customer service superstar to join our dynamic and fast-paced team!

The Intake Officer role is crucial in delivering high-quality customer service while successfully onboarding new clients and ensuring smooth operational processes.

Your core duties include managing the intake of aged care clients, including handling high-volume phone calls, and creating client files and collating compliance documentation.

Role Criteria

• Experience providing outstanding customer service to clients via phone call and email
• Possess a strong level of empathy and compassion for others
• Competent computer skills and experiencing using various online systems
• Highly motivated and proactive, thriving in a fast-paced and structured environment
• Professional communication skills, both verbal and written
• Ability to prioritise tasks while maintaining strong attention to detail
• Committed to completing a 12-month traineeship.

Benefits To You

• A stable full-time role with the opportunity to earn while you learn
• Above trainee award wages - $26 per hour plus super
• Mobile phone and laptop provided along with available fleet vehicles
• Team bonding activities and access to free EAP services.

About Sublime Care

Established in 2019, we began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease.

Today, we employ 160+ employees across the Hunter and Sydney regions, who provide person-centred support services to over 400 participants in Aged Care (CHSP), Community Care and Accommodation (NDIS), Support Coordination (NDIS), and Allied Health (CHSP and NDIS).

Our Key Values

Inclusivity: everyone is welcome and can feel safe here

Improving: we ask why and find opportunities in hurdles

Efficiency: we optimise our resources to achieve maximum productivity

Passion: our team are here for the right reason and are proud of our work

Apply

Submit an updated resume and cover letter telling us why you are the best candidate for the role.

We encourage all eligible candidates to apply. Sublime Care is an equal opportunity employer, and we celebrate diversity. We are committed to creating an inclusive and supportive workplace for all employees.

Call 49112380 option 4 to discuss this opportunity further.