About the role

As an Admin Assistant, you will play a key role in handling phone inquiries, scheduling and managing bookings for our On-Demand Bus Service, providing general administrative support to our Operations team and the wider business. You will need to be comfortable using various online platforms and have strong communication and organisational skills.

What you'll be doing

• Answering and directing incoming phone calls, with a focus on On-Demand Bus Service inquiries.
• Managing and updating bookings in our online scheduling system.
• Providing administrative support to the Operations team and assisting with general office tasks.
• Assisting with lost property inquiries and helping with the distribution of bus passes as required.
• Engaging in IT training to ensure proficiency in platforms like SharePoint, Worknice, iSpring, and the company intranet.

What we're looking for

• Strong phone and customer service skills.
• Experience in administration, reception, or customer service roles.
• Ability to work efficiently in a fast-paced environment.
• Tech-savvy with experience using online platforms and Microsoft Office.
• Excellent communication and problem-solving skills.
• Enthusiasm for providing exceptional customer service.

What we offer

At Sapphire Coast Buslines, we are committed to supporting our employees and providing a positive work environment. In addition to a competitive salary, you will have access to ongoing training and development opportunities, flexible work arrangements, and a range of employee benefits including discounted public transportation passes.

About us

Sapphire Coast Buslines is a leading transport provider in the region, committed to delivering excellent customer service and efficient transport solutions. We are seeking a tech-savvy Admin Assistant to support our team, focusing on phone-based customer inquiries, particularly for our On-Demand Bus Service.

Apply now to become our next Admin Assistant and be a key contributor to our success!