Prospect Hill is a long-serving, experienced provider of supports to people with disabilities. We work hard to make people’s lives better and fairer. We are looking for a NDIS Administration Officer to support our participants and staff in the Hunter & Port Stephens region.

Job Description
The NDIS Administration Officer is a unique and key role, communicating with care workers in our Supported Independent Living homes in the Hunter & Port Stephens, and also with external stakeholders such as families, support coordinators and health professionals. Internally known as Participant Liaison Officer, the PLO is also responsible for the maintenance of participant information, and house related tasks such as facilitating maintenance and quality checking. The role would suit someone with a background in scheduling/bookings or a previous SIL House Manager. Experience is not essential as training will be provided to the successful candidate; the right attitude is however essential to join our close-knit supportive team as we expand!

Responsibilities
• Receive enquiries from house staff and external stakeholders
• Make calls to house staff and external stakeholders
• Organise training for staff
• Make and moderate appointments
• House visits involving quality checks, organisation of house maintenance, house moves with the Housing Officer
• System maintenance – files, appointments, shift notes, important documents
• Other tasks as they are required

Hours of Work
Monday - Friday office hours. Some out of hours work may be required from time to time where deadlines need to be met.

Qualifications

At least 2 years experience working in a scheduling based role
Strong interpersonal, customer service and communication skills
Ability to multitask
Proficient in Microsoft Office suite
Business or Administrative qualifications an advantage

Current Australian - based driver's licence is a must
You must be able to work in Australia

Experience working with people with a disability an advantage

Most importantly you MUST have a good sense of humor and be willing to work in a team

Salary
Salary will be commensurate with experience and qualifications and will be in the range $65-$75k.