Are you Social Media Creator who loves talking to strangers wherever you go? Do you make friends in queues? Can't resist leaving a review?

Do you love working with a team you can rely on (and laugh with) and who know how to put the customer first?

Are you a passionate Socials Creator who would thrive with other creative colleagues feeding you with ideas, content and seriously gorgeous printed creations to post on Instagram, TikTok & YouTube?

Are you confident and practical? Organised and resourceful? With a good eye for detail and the concentration skills to dig down into a quote?

Are you a dooer? Do you cross off your to-do list and more so the day goes so fast you can't believe it's time to go home?

Do you love getting on the phone and are generally a great communicator?

Does the idea of helping designers realise their client's high-end ideas excite you?

Sound interesting? Read on…

The Company:

Peterkin’s a family owned and run Premium Paper Merchant and Printery established in 1996. We’re the direct importer and distributor of some of the most beautiful specialty papers from around the world. We also manufacture over 600 types and colours of exquisite envelopes in house.

We’re little different and we’re proud of our approach to print – Peterkin’s not your average traditional printer. We use vintage machinery (letterpress, hot foil, embossing and die cutting) and blend it with state-of-the-art technology and equipment. Team Peterkin has years of experience and we’re passionate about delivering the very best in quality and craftsmanship.

We’re creatives and producers who understand luxury print from beginning to end. Our customers range from graphic designers, (usually for weddings and events), high-end boutique businesses, hotels and restaurants that love our Peterkin Difference, or retail customers who’ve fallen in love with our unique stocks and specialist printing and finishing processes.

And our packaging department will blow your mind with our die cutting, machine folding and gluing capabilities.

THE ROLE But first…

We’re looking for someone exuding natural confidence – you’ve got a delightful, chatty telephone persona.

You’ll be advising and guiding our customers to both win the sale AND get the best possible result for them – our brand is built on customer service and relationships. We've never met most of our customers, so when you’re on a call, you're the voice of our company and the first point of contact.

As you learn our products and processes – you’ll become the expert. Your Peterkin persuasiveness and assertiveness PLUS the ability to say no sometimes (nicely, of course), are essential skills.

Customer Service/ Customer Happiness Manager

You want the best for our customers, but you’re also our firewall. You’ll need to actively problem solve and liaise with other Peterkin Peeps to keep our Printery running hot, while keeping the team cool under pressure. You’re commercially aware.

Fast thinking, fast typing (and decent spelling and grammar) are part of the general computer, social media and customer relationship skills required.

Social Media Content Creator

We've found this blend of roles is perfect and the front-facing Customer Happiness Manager role is the driver to understanding what social content our customers want (and need) to see. Our entire creative team will assist you in providing BTS footage, ideas and engaging content. You'll work with Britt, our lead Customer Happiness Manager & Estimator to plan our content (she's done this role, so will be supporting you all the way so that every social media interaction reflects our commitment to Customer Happiness and our brand). But you'll be the one to often film, photograph and edit on our in-house quality iPhones. We have a loyal following (currently over 65K Instagram followers) who are hungry for more. You won't be responsible for strategic marketing or paid advertising, just the fun creative stuff with lots of support.

Estimating & print quoting

Over time, you’ll learn all about our intricate business and the costs involved in each tiny process. You'll then be able to make sense of our production processes and quoting system, which will enable you to confidently calculate custom print and manufacturing jobs all your very own and provide support to our estimators.

What a mix!

What we're looking for in YOU:

• Social Media passion & experience in creating engaging content. (Send us examples of your work - private or professional).
• Canva is your intimate friend. You know your way around that baby!
• A happy disposition, self-confident and decisive.
• Experience with customer service/sales (retail sales counts too) and social media (we're fine with a driven personal interest in socials). Sell me on your abilities!
• MS Office 365 - of course…
• Multi-tasking talents - but not talking and eating, we don't want to see that!
• Fantastic interpersonal, written and social skills.
• A genuine drive to be part of a dynamic, evolving business.
• Can do attitude and willingness to 'muck in' where necessary.
• Enthusiasm!
• Problem solving abilities and capacity to make decisions quickly and effectively, (including what cake to have for morning tea).

It would be fantastic if you had:

• Printing industry experience of any kind (but we're seriously not expecting it)
• Experience with CRM platforms (Customer Relationship Management tools)
• Graphic design / prepress knowledge (you won’t be designing at all, that’s not the role, but if you know your stuff on Canva, InDesign, Illustrator and Photoshop and can help our clients with technical stuff, Great!!)
• A love of lemon cheesecake and prosecco if you really want to be part of the gang! ;-)

What we’re offering YOU:

• Wonderful work life balance – we finish at 4pm (woohoo)!
• Relaxed and creative work environment.
• Work alongside a fantastic friendly team, including our office Head of Security Dog Ani (check out Our Team).
• Opportunities to grow in the role and upskill.
• Secure off-street parking.
• Close to city, three minutes from Tonkin highway exit.
• Walking distance for buses and Midland train line.
• End-of-trip facilities.

If you have questions before applying, contact Jodie Peterkin.

Please do some research about Peterkin on our socials, apply via Seek and include a cover letter with a brief outline of why we should choose you…

TIP: Please don't send a generic cover letter - you won't get past the first round!