About the role

Panoptic Solutions Pty Ltd provides Executive Protection and Bespoke Medical solutions around Australia, Asia and the Pacific nations, it is a veteran owned company with a culture that creates a highly desirable environment to work in and we are offering this incredibly rare opportunity for applicants who believe in integrity, trust and discretion that are also disciplined, accountable and highly motivated with a bright outlook on life to enter the business in a Sales Associate position.

This is a full-time role that will support the Business Manager to drive client acquisition, retention, and engagement through active engagement utilising our CRM, internal processes and creativity to ensure follow ups, social media outreach, and direct client communications are executed diligently.

In addition to sales responsibilities, this role provides operational and administrative support and follow up of deliverables to the clientele that we support, including arranging travel, organising marketing materials for conferences/exhibitions. A background in frontline emergency services or defense is highly desirable, the role would also suit someone who has a family connection to either defense or emergency services.

What you will be doing

• Work with our administrative support team to succeed at cold calling and social media outreach to generate new business opportunities.
• Identify and qualify potential clients, presenting tailored solutions to meet their needs.
• Maintain relationships with existing clients, ensuring high retention and satisfaction.
• Assist the Business Manager with sales tracking, reporting, and performance analysis.
• Manage CRM system, client database, and follow-up processes.
• Serve as a primary contact for clients, addressing inquiries and concerns professionally.
• Maintain regular follow-ups to ensure client feedforward is passed through to our operations team when and where it is appropriate.
• Handle administrative tasks, including scheduling, document preparation, and operational coordination.
• Book travel arrangements (flights, hotels, transport) for business trips, conferences, and exhibitions.
• Organise marketing materials (brochures, promotional items, presentations) for events and exhibitions.
• Research potential government and industry contracts relevant to the company’s services.
• Monitor contract portals, government procurement sites, and industry RFP (Request for Proposal) listings.
• Review proposals and assist in preparing responses to government and industry tenders.
• Support the Business Manager in identifying bidding opportunities and compliance requirements.

What we’re looking for

• Ambition
• A sense of humour to match your excellent communication and interpersonal skills.
• Positive, tenacious and resilient emotionally with strong problem-solving abilities.
• Background in law enforcement, or defense is viewed favourably whether that’s frontline or in the operations centre.
• Great attention to detail and the ability to work independently.
• Proficiency in MS Office, social media and customer relationship management (CRM) systems.
• Strong organisational skills for handling travel bookings and event logistics.

What we offer

At Panoptic Solutions, we pride ourselves on providing a supportive and collaborative work environment that values the well-being and professional development of our team. Our culture is rooted in a military and paramilitary environment, emphasising degree's of autonomy, responsibility, and personal accountability. We value inclusivity, equity, and diversity whilst also recognising service to one's nation, either personally or through family background. We expect our team members to strive for excellence, providing bespoke niche services to ultra-high-net-worth clients and Fortune 500 CEOs and companies in this space.

About us

Panoptic Solutions is a leading provider of high-end security and protection services to clients across a range of industries. With a focus on innovation, integrity, and excellence, we have built a reputation for delivering tailored security solutions that exceed our clients' expectations. Our team of highly skilled and experienced professionals is dedicated to maintaining the highest standards of safety and security, and we are committed to creating a safe and secure environment for all.

Apply now to join our team and be part of an organisation that values your expertise and supports your career growth.

Things we do that you might like

• Christmas in July - usually somewhere pretty fun
• Pay for training courses that are relevant to your role
• Allow you to earn our trust and work autonomously
• Friday afternoon social events - when it’s appropriate
• Reward & Recognise our staff when they perform with acknowledgement
• Staff lunches - Thanks Boss :)

Things we don’t do

Make excuses.

There is a 0.1% margin for error in our business and we don’t accept anyone who has a story to tell about why they couldn’t get the job done.