State Government Statutory Authority

Northgate Location onsite and street parking available

Monday to Friday 9am 5pm

Temp assignment - $49.40/hr + Super

Our client is a State Government Statutory Authority that administers a portable long-service leave scheme for eligible workers in the building & construction industry, regardless of whether they work on different projects for one or more employers.

The Role:

These positions will manage inbound calls via the Contact Centre as well as assisting with the data input and updating of members' information along with the processing of submitted claims.

• Managing inbound calls in the CC - addressing enquiries and providing information
• Solving problems and resolving complaints in a high-volume inbound environment
• Reviewing data entered for accuracy and amending accordingly.
• Actioning regular backups to guarantee that data entered is secured.
• Collaborating with colleagues with requested data or information requests
• Attention to detail and accuracy essential
• Acknowledge and comply with all data integrity, department processes and policies
• Keep all information confidential

We have multiple roles available commencing on 3rd March an initial 6-week period with strong options to extend subject to business demands and performance. Potential opportunity to move to our clients payroll on contract or permanently.

What You Will Bring:

• Able to demonstrate strong administration skills, along with the ability to liaise at all levels with confidence
• You will have a keen eye for detail, along with a genuine passion for providing exemplary customer service
• Strong typing speed along with accuracy
• Highly resilient as you will be working in a fast-paced, high-volume environment
• Strong team player - highly collaborative
• The ability to work in a structured environment with a dedicated team
• The flexibility and adaptability to commence in an administrative role and the progress to a full inbound Contact Centre role based on performance and business needs (not negotiable).

What is on offer:

• A great temp role with lots of prospects (long-term opportunities)
• Attractive hourly rates that progress as your skills and role develop
• A supportive and friendly environment where you really can support people
• A fantastic office environment with plenty of local parking and the opportunity to work close to home (Northern Brisban suburbs)
• An opportunity to work from home on occasion after a qualifying period (approx. 3 months)
• The opportunity to work for a State Government Authority
• Fantastic hours, 9am-5pm, Monday to Friday only, with no weekend of shift work

Due to the nature of the role and the possibility of extension you must be a Permanent Resident or Australian Citizen - we will not be progressing applications holding a Working Holiday Visa.

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