Exciting Opportunity for a Women’s Wellbeing Line Counsellor

Support healing from domestic, family and sexual violence
Work in a values-driven and inclusive environment
Be part of a passionate and supportive team

Are you a compassionate and skilled counsellor with a passion for supporting women and gender-diverse people? Do you thrive in providing trauma-informed, person-centred care in a dynamic and collaborative team? If you’re looking to make an impact through phone and digital counselling in a feminist organisation, we’d love to hear from you!

ABOUT THE ORGANISATION

Women’s Health and Equality Queensland (WHEQ) are leaders in women’s health, gender equality, and the primary prevention of violence. We are a not-for-profit organisation that has been improving health outcomes for women for over 40 years. Our vision is to create a world where women and girls are equitably resourced, healthy, safe and thriving.

Our work focuses on HEALTHY WOMEN and SYSTEMS CHANGE and includes counselling and support services, healing and recovery after violence, health promotion, community violence prevention, professional education, capacity building, systems leadership and policy development.

Our work focusses on creating better outcomes for those experiencing the highest rates of health disadvantage and inequality. We are a pro-choice organisation that supports people with diverse bodies, sexualities and gender identities. We are committed to inclusivity and ensuring that our services are accessible and welcoming to all. Our staff team of 40+ are passionate and supportive people who work collaboratively to create a better world.

Our head office is located on unceded Jagera and Turrbal Land in South Brisbane, with many of our services spanning across the entire state.

ABOUT THE ROLE

Work location: On-site at our South Brisbane office

Classification: Social, Community, Homecare & Disability Services (SCHADS) Industrial Award 2010

Remuneration: SCHADS Award Level 5 beginning at $97,377 per annum pro rata plus salary sacrificing
Role type: 12-month contract with extension

Working hours: 0.6-0.8 FTE, or 3-4 shifts per week. Weekday morning shifts are from 7:45 AM to 3:00 PM, and weekday afternoon shifts are from 2:45 PM to 8:15 PM. Saturday shifts are from 8:45am to 5:15pm. Please note that currently we have vacancies primarily for morning and afternoon shifts during weekdays.

Reports to: Women’s Wellbeing Line Team Leads

Women’s Wellbeing Line Counsellor

This role provides therapeutic counselling via phone, video, and chat to support women and gender-diverse people across Queensland. This is a new service designed to be accessible, gender-responsive, and healing-centred. Our commitment to continuity-of-care means that each client will speak with the same counsellor for up to 10 free sessions.

As a Women’s Wellbeing Line Counsellor, you will:

Deliver high-quality, trauma-informed counselling via phone, video, and chat, supporting participants experiencing mental health challenges, grief and loss, and the impacts of domestic, family, and sexual violence.

Collaborate for participant outcomes by working closely with internal teams and external services to provide warm, effective referrals and supports when necessary.

Support participant wellbeing and recovery by conducting health and risk assessments and developing individualised care plans aligned with each participants’ unique health and wellbeing needs, and providing warm referrals where necessary.

Shape continuous learning and improvement, contributing to the ongoing development of the service, best-practice counselling frameworks, evaluation, and service quality initiatives.

This is an office-based role in South Brisbane, working within a multidisciplinary team of midwives and counsellors. Each counsellor has a set roster with shifts that include morning, evening and/or Saturday hours to ensure accessibility for participants.

ABOUT YOU

You are a compassionate and dedicated professional with the skills to support women through their healing and recovery journeys.

Trauma-informed and healing-centred: You have a deep understanding of trauma, mental health, and domestic, family, and sexual violence, and how to provide responsive, empowering support.

Collaborative and adaptable: You thrive in a team environment and are proactive in working with participants and colleagues to achieve shared goals.

Knowledgeable and experienced: You have professional qualifications in counselling, social work, or psychology, and at least two years’ experience supporting vulnerable client groups.

Culturally responsive: You are committed to inclusive practice, particularly in supporting Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people with disabilities.

Purpose-driven: WHEQ’s purpose resonates with you, and you are passionate about women’s health and wellbeing and systems change.

ABOUT OUR WORKPLACE

Joining WHEQ means becoming part of a collaborative and values-driven team dedicated to supporting women, girls and gender-diverse people across Queensland. Benefits include:

Impactful work in a feminist organisation: Be part of creating a world where women and girls are equitably resourced, healthy, safe, and thriving.

Incredible team: With a supportive team, strong values, and regular opportunities for learning and connecting, WHEQ offers a collaborative and purpose-driven workplace.

Commitment to learning and growth: Access to formal and informal support, supervision and training opportunities, supported by an allocated professional development budget.

Fantastic work environment: This office-based role is in lively South Brisbane, in a freshly designed space close to public transport.

Competitive salary and benefits: Level 5 SCHADS [beginning at $97,377 per annum pro rata] plus increase your take-home pay with the option to salary package up to $15,900 annually.

INTERESTED?

Even if you don’t tick every box, we encourage you to apply if this role speaks to you! Share your passion and initiative with us.

WHEQ is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply.

We celebrate diversity and welcome applications from a diversity of people from all backgrounds.

People living with a disability are encouraged to apply. If you require modifications with the application process to meet your access needs, please let us know. We want to provide a positive, barrier-free recruitment process and supportive workplace.

HOW TO APPLY

Please submit your application via Seek, including:

Your CV/Resume

A Cover Letter: Maximum 2 pages, briefly addressing the following:

What’s motivating you to apply for this role?

A brief overview of your relevant experience and how it aligns with the skills we’re looking for

You approach to providing trauma-informed, healing-centred counselling

What will you bring to our organisation?

Applications will be reviewed on a rolling basis — please apply early to ensure you’re considered!

We appreciate the time and effort you invest in your application and will advise all applicants of the outcome by May 2025.

Questions? Reach out to [email protected] with the subject line: Women’s Wellbeing Line Counsellor inquiry.