About Us

PointsAdvisor is the new division of FirstClass.com.au, which was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s independent national award-winning premium travel agency that specializes in first and business class flights, six-star cruises, luxury holidays, and extraordinary experiences.

We are building a Points Advisor team to service Australia's elite travellers using reward points for predominantly first and business class flights.

You will work predominantly at our Sydney CBD office, from May 2025.
Training will be done mostly in our Parramatta office till end of April. After initial training, working from home on some days is possible if you are able to complete most of your tasks without supervision.

Perks and Benefits

• Be part of a dedicated, fun, caring & driven team
• Excellent salary and bonus package with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Role

We are seeking dedicated Points Advisors/Sales Consultants with a desire to excel, organising first/business class flights with reward points earned with airlines or credit cards, for discerning clientele from the first point of contact through to travel and beyond, with a focus on building an ongoing relationship.

Skills and Experience

• Strong knowledge of airline loyalty programs
• Experience in redeeming points for various airline redemption platforms
• Excellent written, verbal and interpersonal communication skills
• Exceptional customer service skills
• Strong analytical and numerical skills
• Strong time management and deadline prioritisation ability
• Strong attention to detail
• Ability to communicate effectively with customers to generate sales
  

Desirables

• Experience in retail travel consulting, airfare consulting
• Experience in GDS, Amadeus preferred

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Why you are interested in this role
• Why we should hire you
• Your experience in reward points redemption if any

We look forward to hearing from you!

Not qualified, but know of someone who would be perfect for this job?

We offer generous referral incentives, from a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/

Due to the high volume of applications, unfortunately, we will only respond to those who we believe could potentially match our criteria. We wish everyone the best in securing the right job opportunity.