🌟 Join Our Team as a Client Service Officer! 🌟

About Us:

CBM Facilities Group is a dynamic, multi-national company with 21 years experience in the industry.

• Vision: To transform the facility service and maintenance industry by creating a marketplace that supports organisations and local communities while fostering communication, collaboration, and trust.
• Mission: Serving as a dynamic hub, we connect organisations with grassroots service providers, ensuring safe, quality, and reliable solutions with cutting-edge technology and a dedicated team.

About the role:

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to become a vital part of CBM as a Client Service Officer.

• Serve as primary point of contact for clients, fostering strong relationships and meeting their needs.
• Distribute incoming work, ensuring adherence to priorities and pricing guidelines.
• Ensure compliance with quality, safety, and risk management requirements.
• Collaborate with clients, service providers, and internal teams to coordinate and execute service delivery.
• Coordinate and manage stakeholder partnerships, communications, and meeting schedules.
• Document and communicate service requirements throughout the entire process.
• Provide management with feedback on contractor performance.
• Monitor client satisfaction levels, address any potential concerns or service gaps and provide solutions.
• Represent the company's values and commitment to excellence in all interactions as a brand ambassador.
  

About you:

We believe that exceptional client experiences start with a dedicated and talented team. As a Client Service Officer, you will play a pivotal role in ensuring that our clients receive the highest level of service and satisfaction.

• A customer-centric approach and a passion for delivering outstanding service.
• Strong problem-solving with a proactive and solution-oriented mindset.
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Ability to multitask and prioritise competing demands in a dynamic environment.
• Excellent time management, organisational skills and attention to detail, ensuring accuracy and efficiency.
• Proficiency in MS Office suite.
  

Why Join Us?

• Purpose-Driven Work: Make a real impact by connecting organisations with local communities.
• Career Growth: Opportunities for professional development and training.
• Supportive Environment: Work with a unified team dedicated to excellence and compassion.
• Innovation at the Core: Leverage cutting-edge technology to revolutionise the industry.
  

Ready to Transform the Industry with Us?
Are you ready to lead with passion, think innovatively, and drive meaningful change? At CBM, we're looking for a dynamic Client Service Officer to join our team and help us reshape the industry.

Bring your skills, creativity, and determination to the table, and be part of a team that's setting new standards in facility services.

Apply now with your cover letter and resume, showcasing the unique qualities and expertise you bring to this exciting opportunity!