We are a busy law firm specialising in criminal law. We are based in Sydney City and have a business on the Gold Coast for which you will be providing assistance remotely.

We are in search of a reliable Practice Manager on a full time paid permanent basis (5-days per week Mon-Fri 8:30am-5:30pm with the option to work from home up to two days per week) with the following requirements:

Key Responsibilities:

Operations Management:

• Oversee the daily operations of the law firm, ensuring processes are efficient and resources are allocated appropriately.
• Implement and refine office procedures and workflows to maximize productivity and maintain high-quality client service.
• Manage the firm's case management system and ensure that all files and client data are organized and up-to-date.

Financial Oversight:

• Manage trust account.
• Oversee billing to ensure timely payments and accurate record-keeping.
• Payment of invoices.

Client Relations:

• Serve as a first point of contact for clients, addressing enquiries and concerns promptly and professionally.
• Manage client intake processes and manage case assignments.
• Ensure a high level of customer service and client satisfaction throughout the case lifecycle.

Team Leadership & Development:

• Supervise and support a team of lawyers and law clerks.
• Set performance goals and objectives for lawyers.
• Conduct performance reviews with lawyers.
• Ensure performance objectives are being met by lawyers.
• Coordinate staff training and development to ensure compliance with legal standards and firm procedures.
• Manage employee onboarding and offboarding
• Oversee recruitment and termination processes
• Foster a collaborative, positive, and efficient working environment for all staff members.

Compliance & Risk Management:

• Ensure that the firm complies with all local, state, and federal regulations regarding criminal law practice.
• Monitor and enforce compliance with ethical guidelines, and firm policies.

Reports To:

Principal

Required Qualifications:

• Minimum of 2 years of experience in legal administration or practice management
• Proven experience managing office operations, financials, and client relationships.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and work under pressure in a fast-paced environment.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Previous experience with LEAP software is a bonus.

Competitive salary commensurate with experience.

This position offers an exciting opportunity to play a key role in the continued success of a growing criminal law firm. We look forward to reviewing your application