• $87,138 + super + not for profit salary packaging benefits
• Permanent Full Time Contract
• Location: Larrakia (Darwin) NT 0812
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
Our Integrated Homelessness Supported Accommodation Program (IHSAP) also known around the region as "Batten Road", is a collaboration of complementary services and agencies that have established co-located specialist supports such as Mental Health, Alcohol and Other Drug, Specialist Family Support and other specialist homelessness providers working together to support our communities homeless population. Mission Australia provides client support and engagement, and case coordination services for people who are living at the facility.

As a Tenancy Support Coordinator, you will address the complex and dynamic needs of our clients, managing a high caseload of up to 25 clients, and advocate for their housing stability amidst challenges like limited housing availability. The goal is to equip our clients with the skills and resources needed to manage their tenancies successfully while offering ongoing support while living onsite until external tenancies are secured. Further supporting them through the transition from homelessness or unstable housing to public housing.

Your Key Responsibilities

• Develop and implement culturally appropriate, strengths-based case management plans tailored to individual client needs.
• Provide person-centred case management and conduct regular reviews to monitor progress against case plans.
• Advocate for clients with internal and external stakeholders, including Territory Housing, to secure and maintain stable housing.
• Facilitate referrals and coordinate support services to address clients' broader needs, such as mental health, AOD, or employment services.
• Manage comprehensive client records and prepare accurate reports, statistics, and reviews in line with organisational and program requirements.
• Support clients in capacity-building activities to enhance their ability to independently manage tenancies, including budgeting, home maintenance, and accessing resources.
• Attend and actively participate in local network meetings to strengthen collaborative partnerships with government and non-government organisations.

Requirements for Success
With proven experience in case management, ideally in housing or homelessness services sectors, you will be confident in your assessment processes and ability to manage complex client needs effectively. Other requirements include:

• Strong understanding of Aboriginal cultural systems and protocols and the ability to deliver culturally safe and responsive services.
• Relevant qualifications in social sciences or human services (Diploma or Degree preferred) and/or substantial experience in the field.
• Demonstrated ability to engage and motivate clients facing multiple barriers to tenancy.
• Proficiency in computer systems, data management, and administrative tasks, including preparing reports and maintaining detailed client records.
• A person-centred, professional approach with excellent communication skills and a commitment to fostering long-term client recovery and independence.
• A valid Northern Territory Driver's Licence and the ability to provide outreach and transport support for clients.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Your Benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How To Apply
To be considered for this opportunity, click 'apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.
Apply quickly to be considered for this life changing and diverse role.