This Federal Government department develop and deliver programs that have supported the health and wellbeing of the Australian public for many years.

Program Support Officer will be involved in a broad range of activities to support project teams responsible for the development, delivery and deployment of ICT transformation to support a number of reform activities.

The role is responsible for providing program support functions, with a focus on managing, overseeing and driving multiple APS recruitment and people operations processes. The Program Support Officer will be working alongside colleagues in the Program Support Section to provide the central coordination point for recruitment, ensuring the branch is equipped for success with the right people, with the right skills, at the right time.

Key duties and responsibilities

The role requires the preparation of communication suitable for senior executive and audiences.

• Manage, oversee and drive program support functions, including tracking recruitment processes as the central coordination point for the branch.
• Build and sustain effective working relationships with a broad range of stakeholders.
• Provide support, advice and assistance to navigate, streamline and standardise recruitment processes
• Provide value-added responses to queries from stakeholders and communicate change.
• Prepare briefing materials, reports, correspondence and other written documentation suitable for executive audience.
• Proactively identify opportunities for improvement.
• Ensure compliance with project governance, assurance, financial delegation, policy and legislative requirements.
• Contribute to the development of team goals, work plans, ways of working and section planning aligning to the broader divisional objectives.
• Manage updates for accurate data and reporting, providing a holistic view of the workforce.
• Assist with other tasks and activities outside of these duties, to support the section to achieve its goals and to meet objectives.

Key Capabilities

• Strong written and communication skills with the ability to understand the audience and context and effectively tailor communication and communication styles.
• Ability to prioritise tasks, manage multiple, ongoing priorities successfully and concurrently, work effectively under pressure and adapt to changing priorities within a team.
• Experience engaging with stakeholders to identify opportunities, achieve outcomes and facilitate cooperation.
• Possess well developed interpersonal skills and strong communication skills with an emphasis on working collaboratively and build productive team and stakeholder relationships.
• Strong organisational skills, ability to multi-task and work independently, with a focus on meeting given timeframes and delivering to a high quality.
• Strong attention to detail and proven ability to coordinate and develop materials for senior executives under the direction of a supervisor.
• Demonstrated ability to work independently with initiative and collaboratively in a team environment.
• Demonstrated strategic thinking, analytic and problem-solving skills.
• Excellent records management experience.

Knowledge and Qualifications:

• 12 month contract + 12 month extension
• Hybrid working arrangement with 2-3 days in the office
• Opportunity to obtain a Baseline clearance

Due to the nature of this role, this job is open to Australian Citizens only.

Candidates who currently have Baseline Clearance Security Clearances are highly desirable.

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