Call Centre Officer

AVA Security Group Pty Ltd
Goonellabah, NSW
A$27-$40 p/h
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 26 days ago


About the role
We are seeking a Call Centre Officer Level 1 to join our dynamic team at Virtual Office Immediate Reception in Goonellabah, NSW 2480. This role operates on a rotating roster, requiring availability 24 hours a day to ensure seamless service coverage.

What you'll be doing

  • Provide excellent customer service by answering inbound calls and responding to customer enquiries
  • Manage customer orders, complaints and requests in a timely and professional manner
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with team members to achieve department and company goals
  • Adhere to company policies and procedures to ensure a positive customer experience

What we're looking for

  • Previous experience in a customer service or call centre environment
  • Strong communication and interpersonal skills
  • Excellent problem-solving and decision-making abilities
  • Proficient in using computer systems and software
  • Ability to work well in a team and under pressure
  • Commitment to delivering high-quality customer service
  • Ability to work after hours and weekends

What we offer

  • Competitive hourly rate
  • Ongoing training and development opportunities
  • Supportive and collaborative team environment

About us
Virtual Office Immediate Reception is a leading provider of reception and call centre services, serving customers across a range of industries. With a focus on innovation and customer satisfaction, we are committed to delivering exceptional service and value to our clients. Join our team and be a part of our continued success.
Apply now to start your journey with AVA Security Group Pty Ltd t/a Virtual Office Immediate Reception!


About AVA Security Group Pty Ltd

Goonellabah, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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