About the role
We are seeking a Call Centre Officer Level 1 to join our dynamic team at Virtual Office Immediate Reception in Goonellabah, NSW 2480. This role operates on a rotating roster, requiring availability 24 hours a day to ensure seamless service coverage.

What you'll be doing

• Provide excellent customer service by answering inbound calls and responding to customer enquiries
• Manage customer orders, complaints and requests in a timely and professional manner
• Maintain accurate records and documentation of customer interactions
• Collaborate with team members to achieve department and company goals
• Adhere to company policies and procedures to ensure a positive customer experience

What we're looking for

• Previous experience in a customer service or call centre environment
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Proficient in using computer systems and software
• Ability to work well in a team and under pressure
• Commitment to delivering high-quality customer service
• Ability to work after hours and weekends

What we offer

• Competitive hourly rate
• Ongoing training and development opportunities
• Supportive and collaborative team environment

About us
Virtual Office Immediate Reception is a leading provider of reception and call centre services, serving customers across a range of industries. With a focus on innovation and customer satisfaction, we are committed to delivering exceptional service and value to our clients. Join our team and be a part of our continued success.
Apply now to start your journey with AVA Security Group Pty Ltd t/a Virtual Office Immediate Reception!