
Guest Service Officer - Casual
Grand Hotel Group
Posted 28 days ago
About Us:
Residence on Langley Park is a serviced apartment that offers refined and elegant accommodation, providing guests with a sophisticated and luxurious stay experience. We feature upscale amenities, tastefully designed living spaces, and personalised services tailored to meet the needs of discerning travelers seeking a higher standard of comfort and style.
Join Our Team:
We are looking for enthusiastic individuals to join our friendly Front Office team. In this pivotal role, you will ensure exceptional guest experiences at our residence.
Main Duties:
- Welcome guests upon arrival and assist with check-in procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process guest payments and ensure accurate billing.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
- Assist with reservations and room assignments as needed.
- Ensure compliance with hotel policies and procedures.
- Collaborate with the guest services team to continuously improve guest satisfaction and service delivery.
Key Requirements:
- A passion for customer service and meeting new people.
- Excellent professional communication skills, both verbal and written.
- High level of motivation, self-discipline, and the ability to work independently and as part of a team.
- Availability for morning, evening, and weekend shifts.
- Previous experience in the hotel industry is advantageous.
If you are interested, please apply today!
About Grand Hotel Group
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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