About the role

We are seeking a friendly and professional Casual Receptionist to join our team at Up and Active Physiotherapy and Exercise Physiology in Toowoomba and Highfields. As a Casual Receptionist, you will play a vital role in providing exceptional customer service to our patients and ensuring the smooth running of our practice. This role will begin at approx 20 hrs per week with the option of increased hours during holiday time and sick cover.

What you'll be doing

• Greeting patients and visitors in a warm and welcoming manner
• Answering incoming phone calls and directing enquiries to the appropriate team members
• Scheduling appointments and managing the practice's appointment diary
• Handling new patient information and check-in processes
• Assisting with general administrative tasks, such as email and data entry
• Maintaining a clean and organised reception area
• Providing support to the physiotherapy and exercise physiology team as required

What we're looking for

• Previous experience in a receptionist or customer service role, ideally within the healthcare or medical industry
• Strong communication and interpersonal skills, with the ability to interact with patients, healthcare professionals, and team members in a friendly and professional manner
• Excellent organisational and time management skills, with the ability to multi-task and work efficiently under pressure
• Proficient in using computer software, including appointment scheduling and electronic patient management systems
• A genuine interest in the healthcare industry and a commitment to providing high-quality customer service
• Flexibility with early starts at 6.45 am and late finishes at 7 pm.

What we offer

At Up and Active Physiotherapy and Exercise Physiology, we are committed to creating a positive and supportive work environment for our employees. As a Casual Receptionist, you will have the opportunity to work flexible hours, gain valuable experience in the healthcare industry, and be part of a dynamic and passionate team. We offer competitive rates of pay and the chance to be part of a growing and successful physiotherapy practice.

This position will have the opportunity to turn into a permanent part time role for the right candidate after the probationary period finishes.

About us

Up and Active Physiotherapy and Exercise Physiology is a leading provider of health care services in the Toowoomba region. Our team of highly skilled and experienced professionals are dedicated to helping our patients achieve their health and wellness goals. We are committed to delivering exceptional patient care and creating a positive and welcoming environment for all.

We have two locations in Toowoomba and one in highfields

If you are interested in this exciting Casual Receptionist opportunity, please write a cover letter addressed to our practice manager Sarsha Carroll outlining your suitability for the position