Eureka Home Care is a community care organisation that provides in-home support to aged and disability clients in the community.

For many Australians living with a disability, reduced mobility and/or cognition, in-home care and support allows them to live comfortably in their own home and actively participate within their communities. Eureka Home Care places a strong emphasis on maintaining our client’s privacy, earning their respect, and preserving their dignity.

JOB PURPOSE

The Office Administrator / Roster Clerk is responsible for general office tasks, coordinating the delivery of services using a team of Care Staff. The role involves liaising with package managers, customers, staff to ensure services are provided in accordance with the customer’s assessed needs and support professional’s availability.

Working as a part of the integral Client Care team, you will be responsible for liaising with clients and their family members as well.

As the first point of contact for our clients and visitors, you will play a key role in maintaining ahigh standard of service and professionalism both face to face and on the phone.

Position is based in Randwick, NSW 2031.

Responsibilities of the Office Administrator / Roster Clerk

• Answering phone calls and handling customer inquiries
• Record keeping and data entry
• General office tasks
• Assistance with payroll duties
• To build and maintain effective relationships with clients, employees and stakeholders
• Ensue all employees are rostered to suitable services as per their qualifications and experience
• Establish and update all employee availability into scheduling system
• Ensure all services are delivered in a professional, caring and respectful manner
• Ensure all company policies and procedures are being adhered to by all employees
• To achieve KPIs set by senior management
• Undertake other office duties as directed

Essential Criteria

• Demonstrated experience in a rostering role, ideally within the Aged Care or Disability sector
• Demonstrated time management and organisational skills.
• A high level of attention to detail and effective time management skills
• Demonstrated compassion, sensitivity and cultural awareness
• Self-organised with high levels of motivation and can work autonomously
• Proficient computer skills in Microsoft office suite and willingness to learn new programs.
• Proficiency in Excel is necessary
• Comfortable working in a small team environment and dealing with multiple work requests.
• An understanding of issues and services for elderly people, persons with a disability and their families and carers.
• A valid Full Australian driver license is required

Desirable

• Relevant qualifications
• Minimum 2-3 years or rostering or workforce planning, preferably in the aged care (HCP) and disability industry (NDIS), community services sector

How to Apply

Please send your CV and a cover letter addressing the selection criteria. To find out more about working for Eureka Home Care, please visit our website at www.eurekahc.com.au

For a confidential discussion, please call the 02 84888982or email [email protected]
Thank you for your interest in the position. Please note that only short-listed candidates will be contacted.

Annual salary between $75,000 and $82,000 + Super + bonuses.

Salary is negotiable based on experience and skills.

Excellent benefits including superannuation, bonuses, and potential for career advancement with salary increases.