An exciting new position of Team Leader - Operations has become available for a motivated and organised professional.

Duties: The Team Leader’s duties include but are not limited to:

• Supervise, lead, mentor and train Service Coordinators to achieve continued professional and skill development
• Manage and execute the rostering and scheduling of staff to ensure all shifts have been allocated to the required standard
• Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.
• Develop and maintain relationships with clients and promote a strong customer focused culture
• Work together with the customer, family/carers and relevant case managers to ensure the client care plan and goals are achieved
• Ensure client funding is utilised appropriately, avoiding under or over-expenditure
• Ensure staff are appropriately trained and qualified for the services they are allocated to
• Respond to client complaints and implement plan of action for continuous improvement
• Assist the Head of Services’ in delegating and assigning bookings emails
• Oversee tasks and emails of direct reports, ensuring deadlines are met
• Lead by example, ensuring customer service, phone etiquette and rostering is always maintained at a high standard
• Coach and train team on mistakes that have been made to ensure mistakes are eliminated where possible
• Monitor rostering and scheduling standards and ensure best practice is maintained
• General office administration duties
• Ad-hoc tasks as required

The successful candidate must have:

• Strong organisation and time management skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and meet deadlines
• Excellent computer skills
• Strong attention to detail

What we offer:

• Competitive salary package
• Onsite parking
• Exceptional office culture
• Weekly Friday afternoon drinks and nibbles in our Head Office
• Monthly events
• Healthy snacks and refreshments available
• Training and career development

If this sounds like the perfect opportunity for you, please apply now by submitting your resume.

Please note that only successful candidates will be contacted.