THE FIRM
With over 120 years of experience across multiple practice areas, this prestigious boutique law firm is centrally located in Sydney’s prime CBD. Renowned for its commitment to excellence and a supportive workplace culture, the firm consistently delivers tailored solutions that exceed client expectations. Thisfirm is seeking a skilled IT Helpdesk Support professional to join our dynamic team, contributing to the firm’s ongoing success and providing top-tier support in a collaborative and rewarding environment.

THE ROLE
In this role, your day-to-day duties will include:
- Apply technical knowledge to efficiently resolve faults and ensure minimal disruption.
- Offer technical support and advice to end users, addressing queries and troubleshooting problems.
- Provide IT support during internal/external seminars and training sessions, ensuring smooth operations.
- Respond to calls from internal clients and resolve technical issues promptly.
- Communicate progress of inquiries to users from receipt to closure, ensuring clear updates.
- Maintain and update the helpdesk call system, tracking and documenting issues appropriately.
- Provide detailed ticket information and escalate issues to higher-level support when necessary.
- Manage loan equipment and asset tracking, assist with IT training for Sydney staff, and ensure cybersecurity best practices are followed.

ABOUT YOU
- Minimum 2 years' experience in a similar role within a Law Firm.
- Exposure/experience in the following: Windows 10/11, Active Directory, Intune ,Group Policy, Microsoft 365, Basic Networking, Call logging software, Telephone Support
- Excellent communicator, able to provide clear technical support and guidance to end users and maintain strong working relationships.
- Detail-oriented and committed to upholding cybersecurity best practices, ensuring the protection of systems and sensitive information.

BENEFITS
- Permeant full-time position
- Hybrid work
- Corporate discounts and health & wellbeing initiatives
- Purchased annual leave arrangement
- Formal learning and development program
- Up to 26 weeks paid parental leave

APPLY NOW:
If this position catches your interest and aligns with your previous experience we encourage you to apply now using the link below. Or for a confidential discussion regarding this role please contact Katarina Mali on 02 8270 9746 or at [email protected]

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.