About the Practice

Cygnet Family Practice is a medium-sized, accredited general practice based on a patient-centred, evidence-based, holistic healthcare model. They are seeking an experienced Practice Manager for a part-time (24 hours per week) 12-month fixed term position.

The team is comprised of five doctors, two nurse practitioners, four practice nurses, practice manager and four receptionists. The team members are skilled, enthusiastic, and genuine in their care for patients and each other, and are excited about their expansion and vision for future innovative, efficient healthcare.

Cygnet Family Practice is currently open Monday to Friday 8.30am – 5.30pm. An Urgent and After-Hours Service is also provided, led by a nurse practitioner and community paramedic on Thursdays, Fridays from 10am until 9.30 pm, and Saturdays from 9am-8.30pm. The practice is fully computerised and uses Best Practice software. They are a private billing practice.

The township of Cygnet is situated in the beautiful Huon Valley, less than an hour south of Hobart. The eclectic Cygnet community is most welcoming, and passionate about the environment in which they live. The area is a popular tourist destination and Cygnet is a growing community, with a bustling array of lifestyle choices including sailing, sports and music and arts festivals. There is a choice of local public and private schooling from kindergarten to Grade 10.

Position Purpose

To manage human resources, maintain financial records, ensure quality improvement, implement efficient and effective systems, and provide management services in order to ensure smooth and efficient functioning of the practice, provide an exceptional standard of care to our patients and ensure the delivery of CFP’s strategic, operational, and business plans.

Responsibilities:

• Planning: contributing to business goals, preparing budgets, and working with management to implement strategies to achieve targets.
• Leadership: team building, delegation of tasks, conflict resolution, external stakeholder engagement, complaints management, and leading the team in a direction consistent with the practice’s philosophy, vision, mission and values.
• Human Resources: recruitment, development and management of practice staff
• Quality Improvement/Control: continuous review and improvement of practice systems, and ensuring practice accreditation standards continue to be met or exceeded.
• Systems: Ensure systems are operating to best support the smooth running of the practice.
• Financial: Debtors, creditors, and general ledger management, ensuring financial reporting and compliance are occurring as required, payroll administration, and liaison with external accountant.
• Infrastructure: oversee and schedule maintenance of all hardware and software infrastructure in conjunction with external suppliers
• Compliance: maintain awareness of all relevant legislation and communicate relevant information to all staff, fulfill the role of WHS Officer, and ensure strict compliance with privacy laws.
• Marketing: implement and review the practice’s marketing strategy, including website updates, Facebook posts, and liaising with local news outlets.

Expected Behaviours and Attributes

• Demonstrated patient-focused approach in service provision with kindness, empathy and interest in their needs.
• Excellent interpersonal and communication skills, both written and verbal.
• Be always well-presented, friendly, courteous, and obliging. Always represent the practice in a confident and positive manner.
• Undertake all duties in a diligent manner, with honesty and integrity,
• Maintain absolute confidentiality regarding patient and practice information.
• Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• Ability to work cooperatively and independently.
• Ability to prioritise and organise, with attention to detail.
• Demonstrated commitment to ongoing professional development.

Selection Criteria:

Essential:

• Proven ability to manage a general practice including human resources, planning, budgeting, reporting, and policy and procedure development.
• Accredited training in business or medical practice management and/or bookkeeping, and a knowledge of medical terminology.
• Proven capacity to work energetically, enthusiastically, and autonomously as a team leader and team member.
• Proven communication and interpersonal skills including performance management, conflict resolution and employee support.
• General PC (technology) user skills, including knowledge of Best Practice, Microsoft Office applications, MYOB, and Tyro.
• Personal values and beliefs must be in line with our philosophy, vision, and mission statement.
• Knowledge of Medicare in relation to billing in general practice

Desirable:

• Training and/or experience in management of emergencies, handling complaints, Medicare and health funds, basic infection control, safe handling, and disposal of medical waste, etc
• Current First Aid and CPR training.

To Apply

Apply now by uploading your cover letter and CV via Seek. Applications will close on Sunday 16th March 2025, or earlier if a suitable candidate is found prior to closing date, so don’t wait! Apply now.