Company Profile

RODIN is a Managed (IT) Services Provider with a mission to help Australian businesses accelerate their digital transformation journeys and deliver cyber security confidence. Established in Wollongong over 30 years ago, RODIN have become the region’s leading MSP for delivering innovative and high-quality IT solutions to clients across Accounting/Finance, Law, Aged Care, Not for Profits, Engineering and Manufacturing.

We pride ourselves on aligning to our core values, being driven, honesty, taking pride in our work and being a team player!

As we continue to grow, we are looking for a dynamic and dedicated Client Success Manager to join our team. If you thrive in a fast-paced environment and are passionate about ensuring client satisfaction, we want to hear from you!

About The Role

We are seeking a positive and energetic Client Success Manager to join our growing Client Success team. Reporting to the General Manager and working with the Leadership Team, the role is key to delivering our exceptional service and innovative solutions to our clients. You’ll work closely with operations and leadership to continuously enhance our service offerings, resolve issues promptly, and explore new opportunities for our clients.

• Client Liaison: Serve as the primary point of contact for clients, addressing their needs and questions with professionalism and efficiency.
• Collaboration: Work closely with leadership to identify and implement improvements in service delivery.
• Issue Resolution: Act swiftly to resolve client issues, ensuring minimal disruption to their services.
• Opportunity Assessment: Evaluate and act on new opportunities, contributing to the growth and success of both the client and our company.

You will receive training, mentorship and have exposure to a large number of technologies and solutions.

The Successful Applicant

Our ideal candidate will bring an outgoing, resilient personality to the role, with a genuine “can do” attitude, with a strong attention to detail and well-developed relationship-building skills.

• Proven experience in client management, customer success, or a related field.
• Strong problem-solving abilities, excellent communication skills, and a knack for building and maintaining client relationships.
• Ability to thrive in a fast-changing environment and manage multiple priorities effectively.
• Collaborative approach with a focus on continuous improvement and achieving shared goals.
• Good communication skills, both verbally (and listening) and written
• Positive 'can-do' attitude and a genuine desire to encourage and mentor others
• General knowledge of the IT industry
• The ability to handle escalation scenarios and manage customer expectations.
• Be reliable, punctual, well organised and presented.
• Has desire to work within a growing business and be rewarded for their success.
• Will have a valid driver's license and the legal right to work in Australia.

The Rewards

An attractive salary package tied to ability and performance is available, a company laptop, mobile phone and vehicle allowance as well as the opportunity to be part of the company bonus rewards programs.

• Flexible, hybrid, working arrangements available
• Employee mentoring program
• Quarterly bonus / Company profit sharing
• Maternity & Parental leave
• Professional development assistance

Work Location: Wollongong NSW

Expected Start Date: ASAP

If you feel you are able to fulfil the above criteria, work well under pressure and adapt to an ever-changing environment, please click 'APPLY NOW' to submit your resume and cover letter.