Applications close on 13 March 2025

Full time position, Permanent position

Front Office Duty Manager

Avenue Hotel Pty Ltd

Full time position

Salary: AUD $73,150 + Super

The Avenue Hotel Canberra, part of the Capital Hotel Group, presents an exciting opportunity in one of the best locations in Canberra.

About the Role

Reporting directly to our Rooms Division Manager, the Front Office Duty Manager will be responsible for the effective supervision of the front office team to ensure seamless daily operations. This role requires a dynamic individual who is committed to providing outstanding guest experiences while effectively managing front office functions.

Key Responsibilities:

• Ensure all employees receive proper training and provide excellent guest service.
• Oversee cash handling procedures and advise guests on promotions in line with company policies.
• Greet and acknowledge guests promptly and courteously.
• Prepare for guest arrivals and departures, ensuring a smooth check-in and check-out process.
• Update guest profiles and reservations in the Room Master system.
• Manage inventory for front office and housekeeping departments.
• Coordinate with housekeeping, room service, maintenance, and security to meet guest needs.
• Handle group and corporate reservations, special requests, room assignments, and guest complaints.
• Contribute to front office policy development, risk management, and operational objectives, ensuring guest and employee health and safety and protection of hotel assets.

About You

We are seeking a dedicated hospitality professional with:

• 2+ years of hotel front office or duty manager experience
• Diploma level or higher in Hotel Management, Hospitality, Business or Finance
• Strong understanding of Revenue and Reservations Management (RMS Cloud, Opera, Protel, etc.) and computer literacy – Opera Cloud experience an advantage.
• A passion for guest service and creating memorable stays.
• Excellent communication, problem-solving and leadership skills.
• Strong organisational abilities and attention to detail.
• Flexibility to occasionally cover other shifts (no overnights) and some public holidays.
• Excellent time management skills and the ability to work under pressure.
• Flexible approach in adapting to guest

What you can expect from us

• Staff discounts on accommodation and F&B
• Mentoring and support to be the best version of you
• Career progression
• Flexible working arrangements - where role permits
• Discounted onsite car parking

Do you have what it takes to be part of our incredible team?