Mantra Traralgon Hotel is looking for a driven team member to join our dedicated and enthusiastic team on a casual basis. This position is a Guest Services Agent based in our front office team at the Mantra Traralgon Hotel.

This role will involve meeting and greeting guests, use of the property management system, booking, assisting guests during their stay & much more.

Some of the key task you will be responsible for performing are:

• Checking in and out of guests
• Guest services and requests
• Administration and data entry
• Reservations requests and processing
• Conduct site inspections at times
• Financial and audit processes
• Assisting with conference delegates
• Assisting to manage the breakfast area

To successfully fill this role, it would be favourable to have:

• Flexibility to respond to a range of different work situations and shifts
• Commitment to delivering high levels of customer service
• Previous experience in a hotel/accommodation front office position is advantageous
• Immaculate personal presentation.
• Good communication skills and a positive attitude
• Confidence & ability to work autonomously and at times unsupervised.
• RSA

If you believe you meet the above criteria and wish to apply for this great opportunity, please click “Apply for this job” below attaching your resume with covering letter.

https://www.traralgonmantra.com.au