About the role

Charlesworth Bay Beach Resort, part of Charlesworth Resorts, is seeking a dynamic and customer-focused Guest Service Agent to join our team in Coffs Harbour, NSW. As a casual position, this role offers flexibility and the opportunity to work in a beautiful beachside location.

What you'll be doing

• Greeting and welcoming guests with exceptional customer service
• Handling all front desk operations, including check-in and check-out processes
• Responding to guest inquiries and resolving any issues or complaints in a professional manner
• Assisting with luggage, transportation, and other guest requests
• Maintaining accurate records and documentation
• Supporting the broader hospitality team as needed

What we're looking for

• Previous experience in a front-line customer service or hospitality role
• Strong communication and interpersonal skills, with the ability to engage with guests of all backgrounds
• Excellent problem-solving and conflict resolution abilities
• Familiarity with hotel/resort systems and operations
• Flexibility to work a variety of shifts, including weekends and public holidays
• A friendly, professional, and welcoming attitude

What we offer

At Charlesworth Resorts, we provide a supportive and inclusive work environment, with opportunities for career development and growth. We offer competitive pay, staff discounts, and the chance to work in a beautiful coastal location. Your wellbeing is our priority, and we encourage a healthy work-life balance.

About us

Charlesworth Bay Beach Resort is part of Charlesworth Resorts, a leading hospitality and tourism organisation. We are committed to delivering exceptional experiences for our guests, and we pride ourselves on our strong company culture and values. Join our team and be a part of our exciting journey!

Apply now and become our next Guest Service Agent at Charlesworth Bay Beach Resort.