• Full-time permanent opportunity
• $60k-$70k + Super (depending on experience)
• Work close to home - Penrith Location
• Onsite parking or access to nearby public transport
• Full training provided!

Are you a customer service professional with similar industry experience seeking a fresh opportunity? Are you looking to transition from the hospitality or retail industry to an office environment where you can showcase your exceptional customer service and administrative skills? Look no further – this is the role for you!

With your excellent customer service skills, meticulous attention to detail, strong telephone etiquette, and robust administrative abilities, you are well-equipped to thrive in this Broker-support position!

About the Role

Our client, located in Penrith within the finance industry, is offering an exciting opportunity to join their friendly team.

This role presents a fantastic opportunity for an experienced Customer Service Administrator with a background in a similar industry OR for someone eager to transition into a customer service office-based position. With full training and support provided, our client is committed to equipping you with the skills needed for success. All you need to bring is a positive attitude and an excellent phone manner!

The role involves providing administrative support and customer service, primarily over the phone.

Your new role will include:

• Collating and gathering documents and personal information for loan applications
• Assisting in settling finance applications
• Arranging meetings on behalf of the Broker
• Providing outstanding customer service and follow-up over the phone and face-to-face
• Data entry
• Packaging finance deals
• Email management
• General administration as needed

About You

We're looking for a friendly and bubbly customer-focused individual who can work full-time hours (9am - 5pm) five days per week in the Penrith office (including a Saturday with a day off through the week).

Essential Criteria:

• A friendly and professional attitude, showcasing outstanding customer service skills
• Exceptional telephone manner that customers will appreciate
• Excellent attention to detail - you will be a detail-oriented person!
• Proficient computer skills, including Gmail and Microsoft suite
• The ability to work both in a team and autonomously
• Availability to work full-time, 9am - 5pm, five days a week in the office—including every Saturday, with a day off during the week

The following will be highly regarded but are not essential:

• Experience in an administrative support role or telephone-based customer service role within a similar industry (e.g. vehicle dealership, broker firm, or finance industry) will be highly regarded
• A Certificate IV in Finance or equivalent is advantageous
• Applications from individuals with backgrounds in retail and hospitality are encouraged to apply!

What's in it for you?

• A competitive salary range: $60k - $70k, plus superannuation (depending on experience)
• Comprehensive training and support
• Company-provided laptop and phone
• Onsite parking or convenient access to public transport
• Work close to home – Penrith location
• Opportunities for career growth and development
• A stable and supportive long-term employment opportunity
• Small family-owned business – you’re more than just a number!

If you're highly motivated and believe this opportunity is right for you, please submit your resume and cover letter now (in WORD FORMAT only, please).

Or if you have any questions or require additional information, call Samantha during business hours on 02 4736 3666 for a confidential chat.