After Hours Allocations Consultant WORK FROM HOME ROLE (Disability Sector)

Hours will vary between Monday - Sunday, with a variety of early mornings, afternoons, late evenings and on call through the night.

Must live in Victoria to be considered for this position.

Seeking a motivated Allocations Consultant to join the team, this position is work from home and a home office set up is required.

You’ll be working to handle calls and emails from our clients and team members and work diligently in filling those shifts, at the same time providing solutions for our customers, clients and team members.

You will be responsible for all afterhours duties, as you will be the first point of contact for various inquiries during your shift from our clients and staff, you will play a crucial role in ensuring smooth operations and effective communication within the team. The role also includes some administration duties.

You must be able to work in a fast-paced environment and be willing to immerse yourself in our energetic, supportive, and winning team culture.

Must be able to work in a fast-paced (sometimes stressful) environment

• Monitoring and actioning incoming emails
• Answer phone calls in a professional and friendly manner
• Assist with general administrative tasks as required
• Communicate effectively with participants and support staff
• Monitor, adjust and respond to client changes and staff availability in a prompt and accurate manner
• Identify and seek solutions for shift vacancies, redirections and notifying employee and participant of any changes
• Maintain accurate records and spreadsheets in a timely manner.
• Ability to meet deadlines
• Being willing to work a variety of shifts offered over a 7-day period
• Performing data entry and recording of information
• Allocation of shifts of support workers
• Contact clients regarding staffing requirements
• Build relationships with Care Workers to increase engagement, utilization, and retention rates

About You:

• Have rostering Experience, in the disability sector will be highly regarded
• Be able to work in a fast-paced environment
• Have a high level of organizational skills
• Ability to work independently and collaboratively
• Able to work well under high pressure environment
• Able to multi-task and prioritize workload
• Must have exceptional customer service with your delivery in communication
• Be Confident, strong and a passion for the role.
• Be able to problem solve and 'think on your feet' in a fast-paced environment
• Excellent attention to detail
• An eye for detail, and the ability to keep track of various tasks assigned
• Be goal driven and dedicated to meeting targets
• Outgoing personality with a strategic & problem-solving mind
• Be able to speak fluent English

The experienced candidate will have:

• Rostering/scheduling experience
• Have experience in coordinating services in a fast-paced environment with competing priorities
• Experience in using rostering software
• Experience in the use of Microsoft Office Applications more so Outlook, word and Excel
• Experience using Entire HR would be an advantage
• A proven track record of delivering high-level customer service over phone and email
• High attention to detail, takes pride in doing a job well and delivering on commitments
• A high level of computer literacy and an ability to pick up new technology quickly and easily and work across multiple systems
• Demonstrated ability to work in a fast-paced, dynamic environment with good time management skills
• Current Police Check or willingness to obtain prior to commencement in the role
• Exceptional ability to work self-sufficiently
• Excellent people skills, ability to interact positively with employees and clients when under time pressure
• Outstanding organization skills and eye for detail
• Strong commitment to providing excellence in customer service and understanding of 24/7 service organisation
• Only applicants with the right to work in Australia will be considered Successful candidates will be required to undergo pre-employment checks

Required: Home office set up, Laptop, 2 big screens & Phone will be provided, must be a quiet place at home to work in. Desk needs to be at least 1500mm long to facilitate the equipment.

Please provide 2 references with emails address within your application.