Join Our Team: Internal Dispute Resolution Officer

Are you passionate about problem-solving and delivering exceptional customer service? We are looking for a number of proactive and empathetic Internal Dispute Resolution Officer to join our dynamic team!

In this role, you'll be the key to resolving customer disputes and complaints, ensuring a smooth and professional process, while representing the commitment to optimism, care, reliability, and determination. You'll work alongside internal teams and external stakeholders, fostering communication and collaboration to resolve cases and provide outstanding service.

What You’ll Be Doing:

• Investigating and resolving unresolved complaints and disputes.
• Ensuring all complaints are accurately documented and processed.
• Partnering with our IDR Leader to continually improve complaint management processes.
• Building strong relationships with internal and external stakeholders to achieve positive outcomes.
• Staying up-to-date with industry best practices and regulatory obligations.

What We Need from You:

• Minimum 2 years of experience in insurance claims or complaint resolution OR legislative/ regulatory environment.
• Strong communication, negotiation, and problem-solving skills.
• A passion for delivering exceptional service and building strong relationships.
• Self-leadership, time management, and strong administrative skills.

What's in it for you?

• Base salary between $85k - $100k + super + incentives
• Full-time business hours * No weekends or evenings!
• 5 days WFH per fortnight following training
• Permanent roles with career development opportunities

This organisation value's optimism, caring, reliability, determination, and togetherness. These values shape their approach to customer service, relationships with partners and colleagues, and their drive to innovate.
If you're a skilled communicator with a drive to make a positive impact, we want you to be part of the growing team!

Ready to make a difference? Apply now to join a team that supports your personal and professional growth while providing an exceptional customer experience. Interviews will commence immediately.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.