About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

About the Role

We are seeking an enthusiastic and organised Administration Coordinator to join our Specialist Courts & Programs team. You will play a critical role in supporting the daily operations of the Melbourne Drug Court and the Court Integrated Services Program (CISP).

You'll be the first point of contact for participants, staff and stakeholders, providing reception and administration support in a dynamic environment focused on helping individuals address complex social, health and justice issues. This is a fantastic opportunity to apply your strong administrative skills in a role that directly contributes to reducing reoffending and making a positive impact in the community.

Key accountabilities include:

• Providing accurate advice and information to program participants who may have co-occurring complexities such as mental illness, homelessness, brain injuries and alcohol or other drug issues
• Responding to enquiries from internal and external stakeholders and other visitors, in an efficient, friendly and professional manner
• Managing participant attendance records and testing data whilst maintaining confidentiality in a sensitive environment
• Analysing and interpreting data and statistical information to recognise trends and prepare regular reports to inform management
• Identifying and implementing service delivery and process improvement initiatives
• Developing and maintaining resource manuals, spreadsheets and accurate statistical data and reports
• Maintaining proactive working relationships with judiciary, program managers and team leaders, security staff, registry staff and program staff
• Acting as the escalation point for the Drug Court Administration Officers
• Inducting staff and contractors including undertaking site orientations
• Supporting the Drug Court Program Manager with the learning, development and supervision of the Drug Court Administration Officers
• Assist with administrative support for group programs and therapeutic initiatives
• Providing operational support to senior program leaders and project teams as required.

About You

• Strong administrative and organisational skills, with experience in reception and records management
• Well-developed communication skills with ability to engage respectfully and professionally with people from diverse backgrounds
• Ability to analyse data, maintain accurate records and prepare reports
• A collaborative approach to teamwork, with the confidence to escalate and resolve operational issues when needed
• Knowledge of Microsoft Office applications will be highly regarded.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.