WOW Recruitment is Seeking a Customer Service Representative to support our established Medical Logistics client in Macquarie Park with both morning and evening shifts available.

Macquarie Park – 5 days Onsite
Salary: $$60 - 67k + Super
Ample career advancement opportunities in a growing business

If you have experience as a medical receptionist or in medical logistics, you thrive when problem solving and are flexible to work eveings, then this role is for you!

Perks:

• Birthday leave
• Vibrant and new office
• Free gym membership
• Supportive culture with regular social events
• Thriving culture, bright future

You will liaise with customers, drivers, and logistics partners to ensure deliveries are executed with precision.
If you excel in fast-paced environments, enjoy problem-solving, and have a strong customer-first mindset, read on!

Responsibilities

• Manage outbound calls for freight updates, inbound calls for inquiries
• This role will start as a 4am -12 pm but if the business changes, flexible needed to work rotating roaster between 6am - 7pm
• Hyper care radioactive shipments, using a GPS Tracker to be across urgent and critcal planning
• Work closely with drivers, supervisors, and logistics partners to resolve issues.
• Coordinate order bookings and modifications, ensuring seamless communication with stakeholders
• Monitor and coordinate urgent, time-critical shipments, including medical deliveries.
• Cultivate strong relationships with drivers, carriers and customers
• Contribute to refining and enhancing existing policies and procedures

Requirements:

• Experience of working as a medical receptionist or in a logistics customer service role would be preferred
• Flexible with hours, 8 shifts from either 4 am - 12pm or 12pm to 12 am
• Previous customer service experience in an office environment.
• Strong communication, relationship building and problem-solving skills.
• Proficiency in Microsoft Office and web-based tools.
• Ability to work independently.

If you feel you are a good match then apply to reach out to Jacob at WOW today.

02 8320 0683
[email protected]

#SCR-louise-anderson