We are seeking highly motivated and experienced Business Analysts to join the Office of the Fair Work Ombudsman’s (FWO) Regulatory Transformation Group. Positions will be available at Business Analyst (APS6) and Senior Business Analyst (EL1). Full-time and part-time hours and hybrid work arrangements are available.

To be considered for the EL1 role, you must satisfy the additional selection criteria requirements set out in this position description. You may apply for the APS6 role, the EL1 role, or both roles. Offers will be based on candidate performance and operational requirements.

About the FWO

The FWO is an independent statutory office established by the Fair Work Act 2009 (Fair Work Act). Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose:

• provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations
• promote and monitor compliance with workplace laws
• inquire into and investigate breaches of the Fair Work Act
• take appropriate enforcement action
• perform our statutory functions efficiently, effectively, economically and ethically.

What our employees say about us

We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement when compared to other APS agencies.

What we offer you

We provide a diverse, inclusive and supportive work environment with access to:

• Security: Job security and opportunities to gain experience in areas that interest you.
• Flexibility: Generous leave and flexible working arrangements, including working from home
• Training: Great training and development opportunities
• High Superannuation: Competitive benefits, plus 15.4% superannuation
• Employee Assistance Program: a free counselling service for you and your family

We Value Diversity

As part of the APS, we want to represent the community we serve. The FWO embraces and celebrates diversity and welcomes all people to work with us. We have dedicated initiatives to encourage applications and to support people from diverse and underrepresented backgrounds working within our inclusive culture. We encourage and welcome applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.

Eligibility

• To be eligible for employment with the FWO you must be an Australian citizen.
• The successful candidate must hold a current Australian Government Security Clearance (AGSVA) or be willing to undergo and obtain a Baseline security clearance (we will support you through this process)

A range of other conditions may be required depending on the role you are applying for.

About the Group

The Regulatory Transformation Group brings together our data, intelligence, reporting, systems and technology capability that both support FWO operations and advance new, non-traditional prevention and detection methods needed to underpin the further development of a systemic and strategic approach to compliance and enforcement.

This is an area that deals with high-profile projects with interest from the Australian public and stakeholder groups within and external to the FWO. You’ll need to be comfortable working in an environment with a high level of scrutiny.

Typical Duties

As the Business Analyst (APS6) or Senior Business Analyst (EL1) your key responsibilities may include:

• Leading the delivery of cross-functional workshops with stakeholders to gather requirements and translate business needs into functional specifications for delivery
• Conducting gap analyses between current and future states to identify opportunities for improvement through business or ICT changes
• Reengineering and documenting processes, technical and non-technical specifications to implement solutions that align with agency objectives, governance and standards
• Developing strategies through improved data utilisation, technology adoption, and automation
• Preparing high quality reports and visualisations such as wireframes, flow diagrams, personas and mock-ups
• Identifying trends, risks, and opportunities to inform strategic decision making
• Plan structured stages of the implementation life cycle from ideation to integration, using best practice methodologies
• Supporting or leading change management initiatives, ensuring smooth adoption of new processes, systems, or frameworks

Interstate and overnight travel may be required in this role.

Selection Criteria

To be successful in the role at both the APS6 and EL1 level, you will possess:

• Expert stakeholder engagement skills with the ability to gather and document business requirements in a range of digestible formats
• Demonstrated experience in business analysis, with a proven ability to research, assess and map, processes and specifications within a complex regulatory, operational or ICT environment
• Sound knowledge in business process improvement, with the ability to analyse current-state processes, identify inefficiencies, and design and map future state solutions
• Strong analytical skills and problem-solving skills, with attention to detail and the ability to interpret and manipulate large datasets, draw insights, and translate findings into actionable recommendations
• Outstanding written and verbal communication skills with the ability to interpret complex concepts to a broad range of stakeholders

To be considered at the EL1 level, candidates must also demonstrate:

• 5+ years’ experience in business analysis with demonstrated ability to be an independent contributor to a program of work
• An ability to lead and manage change, including demonstrated experience in mentoring, coaching and training staff.

Practitioner project management or continuous improvement methodologies qualifications or certification are highly desirable.