Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

About the team:

This position is part of the Policy and Standards Business Unit which is responsible for the creation and amendment of the City’s local laws and developing the City’s standards and operational policy for a broad range of regulatory services, including environmental health, city laws, animal management and city parking

About your new role:

In collaboration with the Manager Policy and Standards, lead the delivery of specialist services, including advising on and operationalising legislation and developing standards and operational policy for the delivery of City Parking regulatory services.

Key Responsibilities:

Implement process and system changes required to operationalise legislation including the development of compliance and enforcement standards, work instructions and support materials for City Parking regulatory operations.

Engage regulatory operational teams (City Parking) to identify and implement improvement opportunities and optimise service delivery.

Project manage the implementation of new ways of working and deliver initiatives within quality standards and agreed timeframes.

Research, analyse, and review operational policy and emerging issues, developing evidence-based options, recommendations and implementing solutions to support regulatory program delivery.

Provide specialist technical advice and interpretation of legislation to support the delivery of City Parking compliance and enforcement services.

We're looking for people who have:

Have a sound understanding of government operational policy and processes with experience relevant to regulation.

Can rapidly learn and translate legislative and technical details into easy-to-understand information.

Have excellent writing skills and can produce high quality work under pressure and meet deadlines.

Have proven interpersonal communication skills, including the ability to liaise with a range of stakeholders.

Can work as part of a team, develop, and maintain key relationships and collaboration across multiple stakeholders in the development and monitoring of a diverse range of cross-functional projects.

Can use analytical and critical thinking to identify scope, organise tasks into a series of actions and deliver desired outcomes.

Have a Bachelor Degree in Business, Project Management, Law or the equivalent knowledge.

Have a Drivers License Class C Unrestricted.

How to apply:

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.