Room attendant services

Respond to housekeeping requests in accordance with the procedures in the Quest Housekeeping Manual.

Advise guests on the operation of equipment in rooms when necessary.

Attend to lost property according to the Lost Property Procedure.

Room preparation & presentation

Clean equipment and rooms according to Quest standards.

Make up beds in accordance with procedures in the Housekeeping Manual.

Set up equipment and trolleys according to procedures in the Housekeeping Manual.

Identify and access rooms for servicing according to procedure.

Check, replenish or replace room supplies and compendium materials in accordance with Housekeeping Manual.

Report maintenance requirements promptly.

Remove soiled linen according to Quest procedure.

Store equipment and chemicals in accordance with procedures in the Housekeeping Manual.

Common area maintenance & presentation

Vacuum and mop floors, dust furniture and wash windows in accordance with Housekeeping Manual.

Customer service

Communicate with guests in a friendly and professional manner in accordance with procedures in the Housekeeping Manual.

Operate at all times within the guidelines contained in the Employee Code of Conduct and the Quest Way.

Maintain strict confidentiality in regard to all interactions with guests.

Teamwork

Work cooperatively with colleagues to complete assigned duties.

Attend staff meetings and contribute to continuous improvement in the Housekeeping function.

Implement changes in cleaning practices and Housekeeping methods as directed.

Occupational health & safety and security procedures

Follow all occupational health and safety procedures as outlined in the Housekeeping Manual and Quest Occupational Health and Safety standards.

Be alert to and report any suspicious behavior or occurrences to the Franchise Manager.

Secure property and equipment as outlined in Quest procedures.

Maintain personal hygiene and grooming and wear your Quest uniform as detailed in the Quest Uniform policy.

Handle food safely according to the Quest Food Safety policy and procedures.

Paperwork

Accurately complete Housekeeper / Room Attendant Work Sheet.

Other duties

Undertake other duties within the scope of your skills, competence and training as directed.