Why Join Us?

Great salary: $80,028 – $86,614 + super (negotiable)

Transitional housing (subject to availability)

Health perks: Private health discounts, gym memberships

Flexible work options to suit your lifestyle

Career development: Ongoing training and clear progression

Salary packaging & co-matching super

Supportive team culture in a close-knit, impactful organisation

Your New Role

We’re seeking an IT Service Delivery Officer to keep our digital systems running smoothly and support a broad range of users across the City of Kalgoorlie-Boulder. You'll deliver first- and second-level support, manage assets, and contribute to tech upgrades and system improvements.

Key responsibilities include:

Handling ICT service requests and incidents

Managing service performance to meet SLAs

Supporting tech upgrades and deployments

Maintaining IT asset records and documentation

Ensuring compliance with ICT security policies

Providing end-user training and troubleshooting support

What You’ll Bring

Tertiary IT qualification or 2+ years in IT support/delivery

Skills in Microsoft 365, Azure AD, Teams, SharePoint, Intune

Knowledge of networking, desktop/mobile environments

Familiarity with ITSM tools and frameworks (e.g., ServiceNow, ITIL)

Strong communication and problem-solving abilities

A collaborative, user-first mindset

Must-have:
✔ WA ‘C’ Class Driver’s Licence
✔ Satisfactory National Police Clearance

Ready to join a vibrant team making a real community impact?

Click "Apply Now" to start your next career chapter with the City of Kalgoorlie-Boulder.