Rating Services Officer

• Permanent, Full-Time
• $75,944 to $82,260 per annum (excluding superannuation)
• Matched superannuation contributions up to 5%
• Comprehensive staff benefits

About the City of Bunbury
The City of Bunbury is a dynamic and community-focused local government, dedicated to delivering high-quality services that support the needs of our growing city. We value a workplace culture that is inclusive, respectful, and driven by collaboration, innovation and service excellence.

About the Role
Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? We are seeking a Rating Services Officer to join our Finance team, where you'll play a vital role in maintaining the City's rating database, processing rates, and delivering outstanding service to internal and external stakeholders.

As a Rating Services Officer, you will be responsible for assisting with ratepayer enquiries, maintaining accurate property and ownership records, processing rebates and interim notices, and supporting the timely delivery of rates notices and refunds. You will also work closely with other departments and external agencies to ensure the accuracy of property and address data.

Key Responsibilities
In this role, you will:
• Process and maintain property ownership and rating records in accordance with legislative requirements
• Respond to ratepayer enquiries and provide high-quality customer service via phone, email and in-person
• Support the Senior Rating Services Officer with the issue of annual and interim rates notices
• Process rebates, concessions, and rate refunds
• Assist in the debt collection process for outstanding rates and charges
• Liaise with service authorities, Landgate, real estate agents, and other stakeholders to ensure property data accuracy
• Perform financial processing tasks including receipting and back-office reconciliation
• Maintain records in line with the City's electronic records management procedures

About You
To be successful in this role, you will have:
• Demonstrated experience in an intermediate finance or administrative role
• Excellent communication and interpersonal skills
• Strong computer skills, including proficiency in Microsoft Excel
• High attention to detail and sound time management abilities
• A customer-first mindset and commitment to confidentiality

How to Apply

If you enjoy working in a collaborative team and have a passion for accuracy, service and community, we'd love to hear from you! Applications close on 4th of May, 2025 at 5pm.

Submit your application, including a cover letter and resume, and respond to the selection criteria listed in the application.
Only applications received via the City of Bunbury Careers Page will be considered.
https://cityofbunbury.recruitmenthub.com.au/Vacancies/

For more information or to discuss this opportunity, please contact the City of Bunbury on (08) 9792 7000.

Be part of a team that helps shape our City.

Apply now!