Assistant Store Manager

Hours: 38 hours per week, working any 5 out of 7 days including public holidays and weekends.

The Company:

Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

About this role:

We are seeking an experienced and dedicated Assistant Manager to join our successful team. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you’ll contribute:

Leadership and Team Support:

● Assist the Store Manager in leading and mentoring the sales team to achieve and exceed sales targets.

● Collaborate with team members to create a positive and motivating work environment.

● Assist and take ownership of management tasks such as, but not limited to: Stock taking, Rota management, staff management, H&S tasks and training.

Client Engagement and Consultation:

● Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.

● Provide guidance to the sales team on effective client engagement and consultative sales techniques whilst following, implementing and coaching each stage of the Sales Journey.

Product Knowledge:

● Develop a comprehensive understanding of our jewellery, including materials, design details, and craftsmanship.

● Train and educate sales consultants to enhance their product knowledge.

Sales Performance:

● Collaborate with the Store Manager to set and execute sales strategies, ensuring individual and team sales targets are met.

● Encourage a consultative and customer-centric approach to sales.

Customer Experience:

● Maintain exceptional customer service standards, resolving inquiries, concerns, and ensuring clients feel valued.

● Assist in handling client escalations when necessary.

Brand Ambassadorship:

● Uphold and promote our brand's essence by maintaining a polished appearance and a genuine passion for luxury jewellery.

Qualifications, Skills & Experience:

● Minimum of 5 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.

● Experience liaising with high-end clientele is advantageous.

● Confident communication skills and a proactive team player.

● Strong problem-solving skills and adaptability to changing role requirements.

● Proficiency in new software and ability to quickly learn new systems.

● Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.

● A passion for luxury products and a keen sense of style.

● Strong attention to detail and an eye for aesthetics.

● Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of professionalism.

● A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

Why You'll Love Working Here:

Referral Scheme – Cash rewards for referring great talent 💰

Annual Leave – 20 days holiday plus public holidays

Exclusive Employee Discount %

Birthday Leave – 1 paid day off on your birthday 🥳

Perkbox — Enjoy shopping discounts, wellbeing rewards & peer recognition ✨

Enhanced Leave Policies — Formalised policies with clear processes & enhanced support

Partner with a global luxury brand on its journey of expansion across ANZ 🌏

Learning & Development – Ongoing opportunities for growth 🌱

More Exciting Benefits Coming Soon!

As an equal opportunity employer, we know people come from all walks of life with a different perspective to offer. Even if you don’t meet all of the criteria, we encourage you to submit your application.

Next Steps?

Apply now and we’ll create a shortlist of suitable candidates. You’ll receive an email follow-up, we’ll arrange an initial phone call and if successful you will move to a 1st stage interview. If successful after the interview, you’ll receive an offer.

Could you be our next Leadership Superstar…

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.