Position Title: Store Manager
Reports to: Senior Store Manager/Branch Manager
Direct Reports: Assistant Store Managers, Customer Service Representatives
$75,000 + Super + Car

PRIMARY OBJECTIVE As the Store Manager, you will be the driving force behind your store’s performance, leading both the team and the day-to-day operations. You’ll be responsible for ensuring the seamless preparation, delivery, return, and upkeep of our vehicle fleet while inspiring your team to deliver exceptional customer service and operational excellence every single day.

This is a hands-on leadership role for someone who thrives in a fast-paced environment and is passionate about people, logistics, and making things happen.

KEY RESPONSIBILITIESOperational Leadership

• Lead, mentor, and motivate a high-performing team of 2–10 staff members.
  
  
• Oversee all in-store operations including vehicle preparation, dispatch, returns, and maintenance.
  
  
• Prioritise and coordinate daily workflows to meet business targets and customer expectations.
  
  
• Drive excellence in vehicle presentation and turnaround times.
  
  

People Management

• Inspire a positive, customer-focused culture within your team.
  
  
• Deliver on-the-job coaching and ongoing training for new and existing staff.
  
  
• Address escalated customer concerns professionally and promptly.
  
  
• Support the recruitment and onboarding of new team members.
  
  

Customer Experience

• Ensure every customer and referral partner receives top-tier service.
  
  
• Foster strong relationships with clients, partners, and local community stakeholders.
  
  
• Resolve complex service issues with a focus on solution and satisfaction.
  
  

Business & Financial Accountability

• Manage the store as an effective cost centre, contributing to overall profitability.
  
  
• Monitor KPIs and store performance metrics, driving continuous improvement.
  
  
• Generate accurate and timely daily activity and performance reports.
  
  

Compliance & Safety

• Champion a safety-first culture, ensuring all staff follow WHS policies and procedures.
  
  
• Identify and report hazards, near misses, or incidents promptly.
  
  
• Ensure all activities are compliant with company policies, legal standards, and regulatory requirements.
  
  

DECISION MAKING & AUTHORITY

• Oversee daily store operations, staff rostering, and facility management.
  
  
• Make key decisions around service delivery and customer resolution.
  
  
• Lead staff development and drive WHS compliance across the team.
  
  

WHAT YOU BRING TO THE ROLE

• A full and valid driver’s license
  
  
• 2+ years’ experience in a leadership or customer-facing role (vehicle rental or fleet experience is highly valued)
  
  
• Excellent interpersonal and communication skills
  
  
• Proven problem-solving ability in a dynamic, fast-moving environment
  
  
• Strong attention to detail and a hands-on approach
  
  
• Ability to lead and inspire a team toward common goals
  
  
• Tech-savvy, with strong admin skills and ability to adapt to new systems
  
  
• Physically capable of assisting with vehicle preparation when needed
  
  
• Knowledge of logistics, dealerships, or the motor trade is a plus
  
  

WHY THIS ROLE? This is more than just a management role, it’s your opportunity to lead a business within a business, make an impact every day, and grow your leadership career in an innovative, people-first company. If you're ready to bring energy, vision, and passion to a role where no two days are the same... this is it.